Industry Research Featured Article
September 25, 2007
Majority of Businesses Not Yet Utilizing Managed Services
Last week’s survey conducted in partnership with IntelliCom Analytics took a look at how many businesses have decided to go beyond traditional maintenance and engage a third party to provide managed services support in areas such as network performance optimization or configuration management.
Of the 1,734 global respondents, the overwhelming majority — 68% — are not currently using any externally provided managed services. Within this segment, more North American-headquartered businesses (72%) have chosen a non-external management approach compared to their Global Region counterparts (63%).
For the 32% of total respondents that do utilize third-party provided managed services, the choice of preferred provider is a toss up between Platform Manufacturers such as Avaya (News - Alert), and Network Service Providers such as BT. The responses show clear regional differences, with 36% of Global Region decision-makers clearly preferring Service Providers over Manufacturers (26%) and System Integrators (23%), while North American firms had nearly equal preference for Manufacturers and NSPs (35% versus 32%) with SIs and VARs the least preferred providers.