|Table 1 ï¿½ Product Features and Functionality.
|Product & type
||Collabrix 6.2, build 322 Software download
||Genesys Meeting Center Version: 3.9 Services
||Event Center WebEx Business Suite 23, Event Center 5.7 Services
||Smaller events requiring any form of collaboration.
||Large Enterprise customers.
||Larger, high profile, high impact events.
|Max # of concurrent users
||Up to 200.
||Up to 5000 participants on phone and web
||From hundreds to thousands (large meetings).
|Communications and Media
||When a contact is offline or away from desk or even ï¿½do not disturbï¿½ an email can still be sent.
||Used to send out many event communications that can be automatically generated.
||Send a message to be picked up later if people are away from their computer.
|Conferencing: Audio and web
||Collabrix audio is an outbound service that eliminates 800 number issues, and passwords and PINs. Even if Collabrix client is shut down, audio connectivity can be maintained. Web conferencing is easily launched from instant message. Audio management via the web.
||Fully hosted, automated, on demand multimedia and collaboration service. Integrates voice, web and desktop video conferencing. Audio management via the web. Offers moderators combined audio and web conference controls.
||Integrated audio can be controlled via web interface. Audio can be toll, toll free or VoIP.
|Instant Messaging (IM)
||Built on proprietary instant messaging platform.
||Supports MSN Messenger and Lotus Notes SameTime.
||Works with AIM Pro enterprise grade IM.
||Unavailable at this time.
||Desktop multipoint video, works with standard webcam. Up to 10 people can send video during a meeting.
||Dekstop multipoint video, works with standard webcam; Displays in power panel. Can be restricted by moderator.
||Yes ï¿½ attention is given to quality of product, including audio and visual elements. Genesys also supports animated PowerPoint presentations.
||Yes ï¿½ strong emphasis on the visual, including mood transitions, 3D graphics and Flash animations.
||Can stream audio over PowerPoint presentation to attendeesï¿½ desktops.
||Users can listen to conversations and watch slides if meeting is not interactive.
||Streaming technologies can be used with Event Center for high impact one-way meetings.
||Available but currently only recommended for 3-4 participants because of voice degradation.
||VoIP softphone allowing participants to join the voice portion of a conference over the Internet is available and system can be tailored to use SIP-based phones.
||Available but used for meetings of 500 persons or fewer with limited application share activity.
|Collaboration and Conference Interactivity
||On any document or slide draw boxes, circles, arrows, lines. 7-color palette.
||Draw and fill in shapes, text, fonts, lines, flowcharting.
||Panelists have access to these tools and can save a presen-tation with its annotations.
|Sharing desktop and applications
||Host and participant can see/share each otherï¿½s desktop if allowed. Sharing controlled by Meeting Control window. Applications selected from a list of those available.
||Anything on the desktop can be shared.
||Not usually required in a large event where audience control is paramount.
||Annotation of slides/documents; no specific whiteboard.
||Yes, a single whiteboard is available.
||Whiteboard functions available.
||Any combination of host and participant is supported
||Any combination of host and participant is supported.
||Not usually required.
||All configurations. In contact center environment used for customer help.
||Default is all can chat. Group and private instant messaging also offered. Participants use emoticons to convey specific messages to moderator.
||Useful in larger meetings for messages such as ï¿½we are running a few minutes late.ï¿½ Can be saved to desktop for responding later.
||Via instant messaging; also incorporates hand raise function that brings attendee to the attention of the Host. Prior to point of joining instant message conversation is protected.
||Via text chat. Questions can be private or to group.
||Via text chat (when enabled). Can be set up so questions are not seen by others. Threaded Q&A links questions with corresponding responses.
|Polling, Surveys and Quizzes
||Not required in small, collaborative meetings.
||Extensive. Customized surveys and quizzes, used in real time and in archive. Can grade for e-learning purposes.
||Used to gauge responses of a group. Time limit can be imposed. Results shown as percentage and as bar chart graphic. Can drill down individually and save results to CSV file.
||Audio saved in WAV file, web saved to .AVI file. Recording saves session annotations.
||Default is audio and web
||Uses WebEx Recorder for audio and web.
||Yes. Accessed- via the Command Centerï¿½s History function.
||Yes. Through Conference Manager.
||Event can be archived and hosted on specific Event Center website.
||Yes ï¿½ Provided by Collabrix Administration System, Can be customized using Crystal Reports.
||Web Summary, Meeting Usage, Survey, Quiz and Archives.
||Attendance reports and specific campaign reporting based on leads (and scores).
||MS Outlook, MSN Instant Messenger; Lotus Notes SameTime.
||MS Outlook and Lotus Notes calendar functions, AIM Pro. Other customized links can be provided.
All products reviewed offered the following features with varying implementation differences:
ï¿½ An interface that has been purposely designed for conferencing (and collaboration).
ï¿½ Means to start, stop record, replay, report on and archive the results of conferencing and collaboration activities.
ï¿½ The ability to present information in full screen mode (sometimes called Presenter Mode).
ï¿½ A high level of security, often as high as that required by financial institutions.
ï¿½ Ability for users to share and collaborate via application sharing technologies on most MS Office documents including PowerPoint, Word, Excel and in some instances Adobe Acrobat.