Customer Interaction Solutions Magazine Honors Convergys with Two Speech Technology Awards

By Susan J. Campbell

TMCnet Contributing Editor

 

Convergy Corporation, a global provider of relationship management solutions, has announced that Technology Marketing Corporation (TMC (News - Alert)) publisher of Customer Interaction Solutions has recognized Convergys with two Speech Technology Awards.

 

SpeechPort and Intervoice (News - Alert) Voice Portal were honored by Customer Interaction Solutions, considered to be a prominent publication in CRM, call centers and teleservices since 1982.


The Convergys (News - Alert) SpeechPort is the largest and one of the most secure speech platforms in the market. This solution is designed to serve the needs of clients across financial services, government, transportation, and retail.

An on-demand platform, SpeechPort currently supports the world’s largest VXML application for a leading bank. In doing so, it handles more than 250 million calls annually. This platform is available as a turnkey hosted model or an open hosted model. 

The Intervoice Voice Portal is a standards-based, enterprise solution that is designed to provide media management and enable the creation and execution of call control, voice and multimodal applications.

This speech solution accelerates application development and deployment by leveraging existing infrastructure with an extensible, standards-based development and runtime environment. It also personalizes customer experience, and provides information on users’ terms.

 

"Consumers today are increasingly demanding automated solutions that empower them to self-serve anytime, anywhere,” said Mike Betzer (News - Alert), president of Relationship Technology Management at Convergys, in a Wednesday statement.

”We see an increasing number of companies adopting our speech solutions as a key component of their customer experience strategy. The awards recognizing these two outstanding solutions confirm that Convergys has leading technologies to meet our clients' needs for improving their customers' experience while reducing costs."

"Convergys SpeechPort and Intervoice Voice Portal have proven their superior capabilities and have ultimately improved the bottom line for their customers," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions, in the Wednesday statement.

 

"Convergys has demonstrated to our editors that its products are innovative and leaders in the speech technology industry."

To be honored by Customer Interaction Solutions, a company must be able to demonstrate that their product or solution not only does what it promises, but also that it is a superior offering that benefits end-users.

Convergys has been able to successfully demonstrate that both the SpeechPort and Intervoice Voice Portal have the design and capabilities that customers are demanding to drive efficiency and improve costs associated with customer interactions.