TMCnet News
IP Contact Center Technology is No Longer Out of SMBs' ReachEditorial Director, Customer Inter@ction Solutions magazine Thought the benefits and cost savings of utilizing IP  contact center solutions were compelling, but never imagined that your company would be in a financial or IT manpower position to be able to leverage such a technology? That may have been true years ago, but it is no longer.Before IP, contact centers were beyond the realm of most SMBs. Today, however, there are proven contact center solutions based on Internet protocol technology. Not only are these solutions affordable for SMBs, but no new equipment is needed and they do not require dedicated IT staff for support. This TMC Web Summit is targeted at SMBs who need better customer support solutions as well as productivity tools for their own employees. By participating in this Web Summit, you will learn first hand from two industry leaders – Vertical Communications (News - Alert) and Digisoft – about how you can leverage the power of IP today, for a lot less than you think. Join us at 2 p.m., Thursday, Dec. 14 (EST) for a special Web summit entitled, "Delivering Affordable Contact Center Solutions to SMBs." The event will be moderated by me and presented by Norma Mozeé, director of sales for Digisoft; Daniel Azoulay, senior account executive and channel sales manager for Digisoft; and Walter Kenrich, vice president, product management, for Vertical Communications' SMB division. If you’re looking to move your contact center operations to the next level, this Web summit will help you understand how you can do it now, and will probably show you that most of your preconceived notions of IP contact center being out of your reach are not true. We guarantee you'll be very excited by what you will hear in this special Web event. To register for the event, visit http://www.iian.ibeam.com/events/tmcn001/20901/ I hope to see you on Thursday the 14th. |