www.tmcnet.com/2183.1
UC Grows into Contact Center Market
Unified communications have swept through the enterprise,
delivering increases in quality, efficiency and productivity,
while reducing overall communication costs. These benefits
have not escaped the contact center. In fact, the implementation
of unified communications can greatly enhance the
performance of the contact center, helping it to reduce costs
and increase effectiveness. With the benefits that unified
technologies can provide throughout the enterprise, the
market is likely to continue strong growth.
COMMfusion LLC, in association with UCStrategies.com,
announced a new study on the growing unified communications
(UC) market.
www.commfusion.com
www.ucstrategies.com
www.tmcnet.com/2179.1
Microsoft, Nortel Deliver Hosted UC Solution
Microsoft Corp. and Nortel have announced a fully
hosted carrier solution designed to deliver a unified communications
experience to small and midsize businesses
(SMBs), extending benefits previously available only to
large enterprises. The hosted solution is based on the
Nortel Communications Server 2000 (CS 2000), an IP
multimedia softswitch, and the Microsoft Solution for
Hosted Messaging and Collaboration Version 4.5 (HMC
4.5), which comprises hosted versions of Microsoft Office
Communications Server 2007 and Microsoft Exchange
Server 2007. Nortel is delivering the first integration with
HMC 4.5 to help manage real-time communications and
deliver a unified messaging experience.
www.microsoft.com
www.nortel.com
www.tmcnet.com/2180.1
Companies to Provide UC Solution for Athletic
Recruiting
Ifbyphone, a telephone application platform company, announced
that it has signed a strategic agreement with Jump-
Forward, an on-demand sports-relationship-management
solutions provider, to deliver a comprehensive communications
solution for high school athletes and college coaches.
The combined solution is expected to provide unified communication
solution for the athletic recruiting process.
JumpForward officials say their company provides a
converged on-demand communications platform that
empowers high school athletes and parents to navigate and
streamline the entire athletic recruiting and communications
process. The Ifbyphone application first calls the athlete's
designated number and then dials the college coach's
phone, keeping the student athlete's number private.
www.ifbyphone.com
www.jumpforward.com
www.tmcnet.com/2189.1
Objectworld, Dialogic Team to Deliver UC to
Existing PBX Systems
Objectworld Communications Corp., announced a
partnership with Dialogic Corp. that is designed to
enable Objectworld's Unified Communications Server
Standard Edition to interface with any PBX supported
by Dialogic gateways. By teaming up with Dialogic,
Objectworld expects to now be able to deliver unified
communications capabilities to approximately 95% of
the existing PBX market in North America.
Together with Dialogic's gateways and Objectworld's
software-based UC solution, businesses can keep existing
PBX systems and phones and reap the benefits of
unified messaging, communications-enabled business
processes, personal call control, auto-attendants, mobility
notification services, unified fax and more, all integrated
seamlessly and in real-time with Microsoft Active Directory
to make administration simple and straightforward.
www.objectworld.com
www.dialogic.com
www.tmcnet.com/2181.1
ShoreGroup Named Cisco Authorized Technology Provider
ShoreGroup, Inc., has earned the designation of Cisco Systems
Authorized Technology Provider for Customer Voice Portal.
This program focuses on the growing contact center self-service
marketplace. ShoreGroup will provide the customers with costeffective,
personalized voice self-service applications and the transparent
transfer of information from voice self-service to agentassisted
service. ShoreGroup, a systems management solutions
and IT professional services firm, delivers a complete portfolio
of management applications, maintenance solutions, professional
services and products for unified communications networks.
ShoreGroup achieved the ATP CVP designation by meeting
Cisco's rigorous training and knowledge validation requirements.
These certifications equip the company to design, build and
support Customer Voice Portal solutions within distributed and
centralized enterprise contact centers.
www.cisco.com
www.shoregroup.com
www.tmcnet.com/2184.1
BroadSoft APIs to Integrate VoIP Into Web 2.0
BroadSoft, Inc., a provider of VoIP application software, today announced
the availability of "Xtended Services Interface," its new RESTful
application programming interfaces. The interfaces are meant to help
developers integrate BroadSoft's carrier-grade voice applications with
unified communications solutions and that of Web-based business and
consumer applications, such as Facebook. Xsi is the latest component to
be announced as a part of BroadSoft's Xtended Program, an initiative
for the creation of mashups which will help integrate BroadSoft's VoIP
platform with other applications that are widely used across by millions.
The RESTful-based Xsi allows subscriber and call resources to be accessed
and used via HTTP and simple XML.
www.broadsoft.com
www.tmcnet.com/2187.1
Johor to Deploy Cisco Unified Communications
The Johor State Government has said it is set to deploy Cisco's
Unified Communications system. The system, which includes
more than 1,000 Cisco Unified IP Phones, will deliver the voice,
video and data communications needs of state government employees
in the Johor State New Administrative Center ( JSNAC)
in Nusajaya. Cisco networking equipment will also provide connectivity
for Johor State under the Johor Electronic Government
( JEG) Phases 1 and 2, with the project management undertaken
by MysysNet. The Johor State Government's decision to deploy
Cisco Unified Communications is part of the state's plans to use
technology to enhance economic development there.
Cisco Gold Certified Partner HP and MysysNet, an information
and communications technology (ICT) systems integrator in
Johor will take care of the deployment.
www.cisco.com
www.tmcnet.com/2182.1
Infonetics: UC Market Grew 20 Percent in 2007
The unified communications market, including messaging and software,
increased 20 percent in 2007, following a 19 percent jump in 2006, and
the IP contact center also grew by 24 percent in 2007, according to
Infonetics Research, after a 26 percent increase in 2006. A recent report,
Unified Communications and IP Contact Centers, finds that UC and
IPCC sales grew 22 percent, taken together, to hit $1.05 billion worldwide
in 2007, "and healthy growth is expected through at least 2011."
Infonetics officials say their study tracks add-on applications for IP
PBXs that provide communication features in addition to basic IP
PBX functionality, including unified messaging and communicator,
and IP contact centers, including automatic call distribution, interactive
voice response, and computer telephony integration.
www.infonetics.com
www.tmcnet.com/2188.1
Chinese Hospital to Enhance Mobility and Services
with Avaya UC
Beijing Ditan Hospital, a top
Chinese hospital specializing
in infectious diseases and a
leading institution on AIDS
treatment and prevention,
will deploy Avaya's Unified
Communications solutions
in order to enhance efficiency
of its highly mobile staff, and
provide timely and quality
services to patients. The
Avaya solution, comprising Avaya's IP Softphone, unified messaging,
and conferencing applications, will be installed in the new site of Beijing
Ditan Hospital, which is expected to be put into use in June of 2008.
Ditan Hospital will also set up a customer contact center with
20 agents, and all of them will have Avaya 4600 series IP Phones.
They will handle inquiries from patients or their relatives around
the nation. And in case there is the need to involve hospital experts,
they can easily conference them in.
www.avaya.com