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Unified Communications
Table of Contents
 
Editor's Notes
Hitting the UC Target
Paula Bernier
 
Publisher's Outlook
 
Now UC It
David Schenkel
 
The Voice of IP
Standard Issue
Jonathan Rosenberg
 
Special Focus
 
 
 
 
 
 
 
The need to secure communications of all types has come into high relief lately. That's due to some recent high-profile cases. But securing unified communications is fundamentally different from securing e-mail because UC is real time. That means that while security scans that may cause delay can be acceptable with e-mail, they don't work with real-time interactions enabled by UC.
 
Long-standing UC magazine columnist Jonathan Rosenberg recently left Cisco Systems to work for Skype. We recently caught up with Skype's new chief technology strategist to learn more about his new gig and some of the new and exciting things - like the Verizon Wireless deal - happening at Skype.
 
The contact center is typically the first part of an organization to employ unified communications. What's happening now is that UC technology already in use in the contact center is migrating out into other areas of the enterprise.
 
The area of VoIP development platforms is a big one and can be looked at from a variety of vantage points. You've got the service providers considering or opening their own app stores in an effort to increase ARPU and insert themselves into the Web content value chain. You've got their suppliers, which want to sell the above-noted service providers, and/or businesses and government customers, the tools and services to enable them to open their own app stores or otherwise bring third-party applications onto their networks. You've got businesses, which may want to expand their VoIP functionality or integration of it with other business processes. And you've got the developer community, which is trying to figure out how best to make a play into the complex area of voice services, but without sticking its collective neck out too far.
 
 






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