Norwalk, CT (January 4, 2012) – TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of Customer Interaction Solutions magazine’s 2011 Product of the Year Awards. Customer Interaction Solutions is the leading publication dedicated to CRM, contact/call centers and teleservices since 1982.
The editors of Customer Interaction Solutions selected companies to receive the esteemed Product of the Year Awards based on their vision, leadership and diligence.
“Winners of the Product of the Year Award represent the best in the industry, having demonstrated a devotion to excellence and the advancement of the call center and CRM industry through their innovative products and services. I extend congratulations to all of this year’s winners and I look forward to seeing their contributions to the industry in 2011,” said Erik Linask, TMC (News - Alert) Group Editorial Director.
“For 14 years, Customer Interaction Solutions has recognized the most ground-breaking products through this prestigious award honoring the most deserving companies. We are proud to honor the greatest achievements in the advancement of call centers, CRM and teleservices technologies in 2011,” said Rich Tehrani, TMC CEO.
“These companies have proven their dedication to quality in solutions that benefit the customers’ overall experience as well as ROI for companies that use them,” Tehrani continued.
Below are the winners of the 2011 Product of the Year Award. Winners will also be published in the January/February 2012 issue of Customer Interaction Solutions magazine (www.cismag.com).
For more information about TMC and Customer Interaction Solutions magazine, please visit www.tmcnet.com.
2011 Customer Interaction Solutions Product of the Year Award Winners
Company
|
Product
|
ac2 Solutions, Inc.
|
Advanced Workforce Optimization Portal
|
Allegiance Inc
|
Engage Platform
|
Alorica
|
Alorica Analytics
|
Alorica
|
Helix by Alorica
|
Altitude Software
|
Altitude Unified Customer Interaction Suite
|
AMC Technology, LLC
|
AMC Multi-Channel Integration Suite
|
Angel
|
Angel Virtual Call Center on Force.com
|
Assistly
|
Assistly
|
Cicero Inc.
|
Cicero XM Enterprise
|
Clear C2, Inc.
|
C2CRM
|
Confirmit
|
Confirmit Horizons Version 16 and Feature Pack
|
ContactPoint LLC
|
LogMyCalls
|
Coveo
|
Coveo Insight Solutions for Customer Service
|
Cross Country Automotive Services
|
Roadside Connect
|
Cyara Solutions
|
Cyara Outbound
|
Enghouse Interactive
|
Enghouse Interactive – Syntellect CIM (Customer Interaction Management) 8.0
|
Enghouse Interactive
|
CallRex Quality Management Suite
|
Enghouse Interactive
|
Intuition Enterprise
|
Enghouse Interactive
|
CosmoCall Universe 6.0
|
Enkata
|
Customer Journey Cloud Suite
|
ePath Learning, Inc.
|
ePath Learning ASAP
|
ethosIQ, LLC.
|
Customer Engagement Platform
|
Evolve IP
|
The Evolved Call Center Queue Management Dashboard
|
Evolv-on-Demand
|
Evolv Foresight
|
GlobalEnglish Corporation
|
GlobalEnglish Suite
|
Hold-Free Networks
|
Hold-Free
|
inContact
|
Plugin Agent
|
Jacada, Inc.
|
Jacada WorkSpace Agent Desktop
|
KANA
|
SEM Experience Analytics
|
KnoahSoft
|
Harmony
|
Leads360
|
Dial-IQ
|
Lionbridge
|
GeoFluent Chat
|
LiveOps
|
LiveOps Multichannel with Intelligent Routing
|
LivePerson
|
LivePerson Chat
|
LiveVox, Inc
|
LiveVox, Inc
|
Magnetic North
|
Optimise OnDemand v.4.5
|
Marketo
|
Spark by Marketo
|
Maximizer Software
|
Maximizer CRM 12
|
Mediatel Data SRL
|
MediaCallCenter
|
Mitel Networks
|
Mitel Contact Center Version 6.0
|
Moxie Software
|
Spaces by Moxie
|
NCO Group
|
Why Customers Call
|
NICE Systems
|
NICE Customer Experience Business Solution
|
NICE Systems
|
NICE Back Office Suite
|
Noble Systems Corporation
|
Noble Cloud EC
|
OAISYS
|
Tracer
|
Open Wave
|
ShiftTrack Mobile
|
Pegasystems
|
Customer Process Manager (CPM)
|
prairieFyre Software Inc
|
prairieFyre Contact Center for Microsoft Lync
|
Radish Systems, LLC
|
ChoiceView
|
Sage
|
Sage CRM v7.1
|
Sennheiser Communications
|
DW Pro1
|
Siemens Enterprise Communications
|
OpenScape Cloud Contact Center
|
Siemens Enterprise Communications
|
OpenScape Contact Center Customer Collaboration Solutions
|
Smart Action Company
|
Smart Call Agents
|
Star2Star Communications
|
StarCenter 1.4
|
SugarCRM
|
Sugar Ultimate
|
TeleFinity
|
Infinity
|
Telerx
|
PulseCheX
|
TelStar Hosted Services, Inc.
|
TelStar Hosted powered by Vocalcom
|
TelStrat
|
Engage Quality
|
The Plum Group
|
Floodlight
|
Tigerpaw Software
|
Tigerpaw Software v11R2
|
TOA Technologies
|
ETAdirect
|
USAN
|
USAN IVR
|
Varolii
|
Varolii Healthcare Enrollment
|
Verint Systems
|
Verint Enterprise Workforce Management
|
Vivisimo
|
Customer eXperience Optimization (CXO)
|
VXI Global Solutions, Inc.
|
Vision Suite
|
About Customer Interaction Solutions:
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.
About TMC:
TMC is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
TMC Contact:
Jan Pierret
Marketing Manager
[email protected]
Edited by Jennifer Russell