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January 04, 2012

Customer Interaction Solutions Magazine's 2011 Product of the Year Award Winners Are Revealed

Norwalk, CT (January 4, 2012)TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of Customer Interaction Solutions magazine’s 2011 Product of the Year Awards. Customer Interaction Solutions is the leading publication dedicated to CRM, contact/call centers and teleservices since 1982.

The editors of Customer Interaction Solutions selected companies to receive the esteemed Product of the Year Awards based on their vision, leadership and diligence.

“Winners of the Product of the Year Award represent the best in the industry, having demonstrated a devotion to excellence and the advancement of the call center and CRM industry through their innovative products and services. I extend congratulations to all of this year’s winners and I look forward to seeing their contributions to the industry in 2011,” said Erik Linask, TMC (News - Alert) Group Editorial Director.

“For 14 years, Customer Interaction Solutions has recognized the most ground-breaking products through this prestigious award honoring the most deserving companies.  We are proud to honor the greatest achievements in the advancement of call centers, CRM and teleservices technologies in 2011,” said Rich Tehrani, TMC CEO. 

“These companies have proven their dedication to quality in solutions that benefit the customers’ overall experience as well as ROI for companies that use them,” Tehrani continued.

Below are the winners of the 2011 Product of the Year Award. Winners will also be published in the January/February 2012 issue of Customer Interaction Solutions magazine (www.cismag.com).

For more information about TMC and Customer Interaction Solutions magazine, please visit www.tmcnet.com.

2011 Customer Interaction Solutions Product of the Year Award Winners

Company

Product

ac2 Solutions, Inc.

Advanced Workforce Optimization Portal

Allegiance Inc

Engage Platform

Alorica

Alorica Analytics

Alorica

Helix by Alorica

Altitude Software

Altitude Unified Customer Interaction Suite

AMC Technology, LLC

AMC Multi-Channel Integration Suite

Angel

Angel Virtual Call Center on Force.com

Assistly

Assistly

Cicero Inc.

Cicero XM Enterprise

Clear C2, Inc.

C2CRM

Confirmit

Confirmit Horizons Version 16 and Feature Pack

ContactPoint LLC

LogMyCalls

Coveo

Coveo Insight Solutions for Customer Service

Cross Country Automotive Services

Roadside Connect

Cyara Solutions

Cyara Outbound

Enghouse Interactive

Enghouse Interactive – Syntellect CIM (Customer Interaction Management) 8.0

Enghouse Interactive

CallRex Quality Management Suite

Enghouse Interactive

Intuition Enterprise

Enghouse Interactive

CosmoCall Universe 6.0

Enkata

Customer Journey Cloud Suite

ePath Learning, Inc.

ePath Learning ASAP

ethosIQ, LLC.

Customer Engagement Platform

Evolve IP

The Evolved Call Center Queue Management Dashboard

Evolv-on-Demand

Evolv Foresight

GlobalEnglish Corporation

GlobalEnglish Suite

Hold-Free Networks

Hold-Free

inContact

Plugin Agent

Jacada, Inc.

Jacada WorkSpace Agent Desktop

KANA

SEM Experience Analytics

KnoahSoft

Harmony

Leads360

Dial-IQ

Lionbridge

GeoFluent Chat

LiveOps

LiveOps Multichannel with Intelligent Routing

LivePerson

LivePerson Chat

LiveVox, Inc

LiveVox, Inc

Magnetic North

Optimise OnDemand v.4.5

Marketo

Spark by Marketo

Maximizer Software

Maximizer CRM 12

Mediatel Data SRL

MediaCallCenter

Mitel Networks

Mitel Contact Center Version 6.0

Moxie Software

Spaces by Moxie

NCO Group

Why Customers Call

NICE Systems

NICE Customer Experience Business Solution

NICE Systems

NICE Back Office Suite

Noble Systems Corporation

Noble Cloud EC

OAISYS

Tracer

Open Wave

ShiftTrack Mobile

Pegasystems

Customer Process Manager (CPM)

prairieFyre Software Inc

prairieFyre Contact Center for Microsoft Lync

Radish Systems, LLC

ChoiceView

Sage

Sage CRM v7.1

Sennheiser Communications

DW Pro1

Siemens Enterprise Communications

OpenScape Cloud Contact Center

Siemens Enterprise Communications

OpenScape Contact Center Customer Collaboration Solutions

Smart Action Company

Smart Call Agents

Star2Star Communications

StarCenter 1.4

SugarCRM

Sugar Ultimate

TeleFinity

Infinity

Telerx

PulseCheX

TelStar Hosted Services, Inc.

TelStar Hosted powered by Vocalcom

TelStrat

Engage Quality

The Plum Group

Floodlight

Tigerpaw Software

Tigerpaw Software v11R2

TOA Technologies

ETAdirect

USAN

USAN IVR

Varolii

Varolii Healthcare Enrollment

Verint Systems

Verint Enterprise Workforce Management

Vivisimo

Customer eXperience Optimization (CXO)

VXI Global Solutions, Inc.

Vision Suite

About Customer Interaction Solutions: 
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.

About TMC:
TMC is a global, integrated media company that helps clients build communities in print, in person, and online.  TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing magazines.  TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event.  In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

TMC Contact:           
Jan Pierret
Marketing Manager
jpierret@tmcnet.com




Edited by Jennifer Russell
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