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September 20, 2011

BlackBerry Messenger Experiences Outage in Parts of Canada, Latin America

By Ed Silverstein, TMCnet Contributor

Research In Motion’s BlackBerry (News - Alert) Messenger service (BBM) was disrupted recently in a few nations.



Canadian and Latin American subscribers experienced partial outages, according to a report from TechCrunch.

Users from three Canadian carriers – Rogers, Bell, and WIND – were impacted. Also, NTN24 reports that users in Venezuela, Colombia, Panama, Chile, Mexico and Argentina were also impacted.

RIM confirmed the difficulties in Latin America and Canada.

In a tweet, RIM @BlackBerryHelp announced that, “Some Canada & LatAm customers report BBM issues. Our support teams are investigating. We apologize for any inconvenience.”

In addition, The Huffington Post reported that some users in the United Kingdom and Egypt had their service impacted. Vodafone (News - Alert) Egypt and Etisalat Misr, cellphone service providers in the Middle East, reported the outage about RIM's network.

And TechCrunch reminded that RIM has had some hard days recently.

“Among other things, they’ve failed to hit their quarterly revenue goal, sold far fewer PlayBooks than they had hoped, and potentially let their market share slip into the single digits,” TechCrunch said.

But Jim Balsillie, co-CEO at RIM, said in a press release that the company “successfully launched a range of BlackBerry 7 smartphones around the world during the latter part of the second quarter and we are seeing strong sell-through and customer interest for these new products.”

“Overall unit shipments in the quarter were slightly below our forecast due to lower than expected demand for older models,” he admitted.

In other company news, TMCnet reported recently that RIM has announced “BBM Music” which is described as “a new BlackBerry Messenger service for socially connected music fans.”

BBM Music is a social and interactive music service. It offers a “full track music sharing and discovery experience.” It also provides music on demand. BBM Music is a cloud-based service that lets a music library be shared among BBM Music friends. Songs can be selected from Universal Music Group (News - Alert), Sony Music Entertainment, Warner Music Group and EMI.

BBM has some 45 million customers. RIM launched BlackBerry in 1999.



Ed Silverstein is a TMCnet contributor. To read more of his articles, please visit his columnist page.

Edited by Jennifer Russell
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