More fulfilled contact center agents lead to more satisfied customers. This, of course, leads to higher profits. So for contact center managers, the question that should be top of mind is: “How can I support my agents so that they can reach this level of fulfillment?”

There are a number of ways this can be done; however, research shows that the right contact center technology is the way to go. Specifically, according to PGi’s 2015 Workplace Resolutions Survey, “technology implementation” was ranked as one of the top needs by surveyed workers.

Let’s take a closer look at why contact center agents desire better technology—and the benefits that managers can reap by reinvesting. Click here to read more.