When you need burstability—the power to scale at any moment—a cloud contact center is the perfect option to react quickly to changing market demands, making your business more agile and competitive. Customers will be less inclined to leave for another business because wait time will be reduced. When call volume goes back down, the cloud will make it seamless to scale to normal levels.

We’re currently amidst quite a burstable season. Here are a few more scenarios that may occur in the near future that require quick scalability: