Which service channels were the best-performing this year for the call center? Although there has been great emphasis placed on having as many service channels as possible within the 21st century call center, some may not have every option at their fingertips if they’re being restricted by archaic technology. When it comes to manpower and the implementation of call center software, it’s important to know which service channels are top performing and which are fizzling. This way, you can ensure that you invest in the right software that enables you to provide the service options that your customers want most. To help guide you in your quest, click below for a list of the past year’s highest rated service channels.