Empowered by industry leaders like Salesforce, a native cloud contact center solution is designed from the ground up to help your business deliver better service over every communication channel – from traditional telephone to more advanced outlets like Web and social media. You’ll be able to do everything that you currently do, just better and more efficiently. One benefit of a native cloud contact center solution, for example, is proactive virtual queuing. Every call center aims to connect the right customer with the right agent who is utilizing the correct method of communication. With Salesforce’s native cloud call center solution, agents are able to make changes regarding inbound and outbound customer interactions without the need for IT assistance.