If you’re looking to deliver customer service that’s simply the best of the best, then you need to empower your agents to make real-time decisions. This will not only lead to higher employee productivity, satisfaction and loyalty, but will have a direct, positive impact on customer satisfaction and loyalty, as well. To this end, let’s take a look at five key strategies for successful employee empowerment, starting with communication.
Communication is key. Communicate to your employees the sales from the day before. Take this a step further by comparing sales against the same day a year ago; it’s a great way of reminding your employees that they are an integral part of your company’s success. Be sure to communicate your wants and needs, as well as provide positive feedback.
Edited by Ryan Sartor