If you’re looking to deliver customer service that’s simply the best of the best, then you need to empower your agents to make real-time decisions. This will not only lead to higher employee productivity, satisfaction and loyalty, but will have a direct, positive impact on customer satisfaction and loyalty, as well. To this end, let’s take a look at five key strategies for successful employee empowerment, starting with communication.

Communication is key. Communicate to your employees the sales from the day before. Take this a step further by comparing sales against the same day a year ago; it’s a great way of reminding your employees that they are an integral part of your company’s success. Be sure to communicate your wants and needs, as well as provide positive feedback.