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October 23, 2013

Fostering Contact Center Growth with Flexibility

By Allison Boccamazzo, Content Producer
The economy may still be in a period of slow growth, but that clearly hasn’t affected companies like OneTouch Direct, who is experiencing continuous exponential growth. A company that specializes in expert direct marketing program development and call center solutions in both the consumer and B2B segments, OneTouch Direct started out with just one small call center located in Tampa, Florida – where the company is also headquartered – which only consisted of about 50 seats. But, after experiencing significant growth and having purchased an additional facility based in Canada, OTD quickly evolved into a $40 million organization with 750 seats and over 1,000 agents.



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Edited by Ryan Sartor
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