We’ve all heard the saying, “the more the merrier.” In the contact center world, however, this phrase is often met with some ambivalence. For instance, the more customer loyalty you have, the better; however, the more systems your company operates on, the worse. That’s exactly what happened for one client of ours – teleservices provider Marketlink – who was operating on three different systems before taking a look at what Vocalcom could bring to the table.