Yes, you read that correctly – up to 400 percent. Reach continues to confirm what call center managers are experiencing and seeing on a daily basis – that the use of network devices is on the rise. In fact, the number of network devices (i.e. smartphones and other handheld devices like tablets and laptops) are expected to be twice as much as the global population in a few years. So, what does this have to do with call center operations? It’s important for companies to offer services that are compatible with the most popular technology customers are using.
Sometimes businesses might be hesitant to incorporate new technologies for budgetary reasons; however, implementing a virtual call center can actually be an effective cost-reducing solution. Vocalcom provides more than one service that can help a company effectively and efficiently set up these types of remote call centers.
Edited by Ryan Sartor