For anyone who still has some trepidations about the future of the cloud in the contact center world, some recent statistics from Siemens (News - Alert) Enterprise might interest you. Specifically, these stats are about how opinions regarding cloud computing are evolving. For example, there has been a 50 percent reduction in total cost of ownership (TCO) for cloud contact centers. Can you imagine paying only half of your current expenditures? With the right cloud solution, this could be in the cards for you and your business.
Not only this, but 75 percent of contact centers will use some form of SaaS (News - Alert) (Software-as-a-Service) by 2013. December is right around the corner, and if you want your company to be part of the 75 percent of cloud contact center users, now is the time to act. SaaS, also known as “software on demand,” refers to the ability to access software and associated data at all times. This is essentially the foundation of the cloud and, needless to say, where your contact center should be as soon as possible.
Edited by Ryan Sartor