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September 23, 2013

The Cloud Battle is On

By Allison Boccamazzo, Content Producer
It’s indisputable: contact centers are moving to the cloud. You may already be finding that making the move is an inevitability for your business. But before you make the jump, there is an important choice to make: Do you want your cloud contact center to be public, private or hybrid? While it’s true that each option allows you to enjoy simultaneous access to your most vital and useful information, there are distinctions between each service that may make one version the most beneficial for your contact center. Let’s take a moment and break down the components of each type of cloud. 



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Edited by Ryan Sartor
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