While every virtual call center agent strives to be as helpful as possible when addressing customer issues, there is undoubtedly a certain amount of stress that comes along with the job. Daily stresses like commute and interoffice politics, for example, can make life unnecessarily difficult for those working within the virtual realm. In fact, ‘job pressure’ is the top cause of stress in the United States, according to a 2013 study by the American Psychological Association.

Implementing a virtual call center strategy is a great way to allow your agents to login remotely, letting them relax at home while still getting the complete “in-office” experience. A virtual alternative also makes it easy for managers to diligently monitor agents just as if they were working in-office. Let’s take a look at some of the other benefits of this type of solution – some of which could help notably reduce employee stress in your organization.