According to new research, business managers and decision makers are becoming increasingly selective as to what customer service improvement projects they’re willing to undertake this year. So far in 2013, there have been a multitude of top trends and opportunities made available that can help companies craft a solid roadmap for success, as well as execute it perfectly. However, with a hopeful – albeit slowly – recovering economy, it takes careful consideration, time and effort to do so. Two things that every business – including the call center – need to be successful are pragmatic preparation and effective execution.