A few years ago, social media functioned as little more than a way to keep in touch with old friends. Fast forward to today and these social tools support a plethora of important purposes, such as campaign management, customer engagement and sales acceleration. For the virtual call center manager, it’s imperative to ensure that customers are being kept in touch with via social media. Otherwise, you could be doing a lot of damage to your valued brand.

In light of this, Mediabistro recently revealed a new infographic  pointing out some of the great ways to provide social customer service, all of which we believe in and utilize here at Vocalcom. Let’s take a look at some of the ways that you can improve social customer service within your virtual call center.