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August 29, 2013

What is the Value of EQMS? Part 1

By Ed Van Rens, Marketing Communication Manager, InfinityQS

Imagine you are sitting on a plane that is bound for the U.S.. You sit back in your chair, relax and unwrap a bologna sandwich that was given to you by the flight attendant. Finally  you relax, and bring the sandwich to your mouth.

But when you take a bite into the sandwich, something pricks you in your mouth. You immediately taste blood, and spit out none other than a sewing needle that was lodged in your food. Unfortunately this was a very real occurrence for Delta Air Lines passengers in 2012.


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Edited by Ryan Sartor
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