Amdocs (News - Alert), a provider of customer experience systems and services, was recently selected by Aio Wireless as a strategic IT provider. Specifically, Amdocs Global Strategic Sourcing (GSS) will provide Aio with managed services in support of Amdocs' business support systems (BSS), Web portal and mobile applications, in addition to managing third-party applications.

Aio is a recently launched, wholly owned subsidiary of AT&T (News - Alert) that will eventually offer nationwide coverage; it currently covers only Houston, Orlando and Tampa. This prepaid carrier focuses on offering its customers unlimited talk, text and data at a value price.

The challenge for Aio Wireless is its goal of launching quickly. However, Amdocs' full array of services will help make this happen while reducing operational costs. This allows Aio to focus on the market rather than systems management.

Amdocs services being provided toward this end include data center hosting, infrastructure services, application and development management, ongoing operations, and business process operations through Amdocs Consulting Division. Furthermore, the company will manage its own suite of business support systems — including billing, activation and customer management — as well as certain third-party applications.

"The relationship between Aio and Amdocs will deliver a seamless experience for Aio's customers as well as operational cost efficiencies," said Anthony Goonetilleke, Amdocs regional vice president, in a statement. "By working with Amdocs to design, build and manage most of its systems, Aio will benefit from the same proven, Tier 1 business and operational systems that support the world's largest communications companies."

Amdocs boasts 30 years of experience in the communications space and is ranked twelfth in the Global Outsourcing 100 list of best outsourcing service providers across all industries. Earlier this year, the company was named Asia Pacific's "BSS Vendor of the Year," "Customer Experience Management Innovation of the Year" and "Managed Support Services Vendor of the Year" in Telecom Asia's 2012 Readers' Choice Awards.

"Working with Amdocs as our strategic IT partner helped Aio get to market quickly with a new mobile offering that provides first-class services at affordable prices," said Jennifer Van Buskirk, president of Aio Wireless.