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February 08, 2013

Even Astrologists Need Social Media and Customer Service

By Ashley Caputo, TMCnet Web Editor

Today, astrologists have turned in their crystal balls for a smartphone with their favorite social media accounts. As the recent social media revolution has revamped almost every industry, it seems that even our favorite fortune tellers have to move forward with the times.


Premium Astrology, an astrology company headed by the famous astrological advisor, Norah Guide, has revolutionized its website with social media and its new importance placed on customer care.

Along with a membership to Premium Astrology, users can now get the latest news, trends and techniques through its seven social media platforms, including Facebook, Twitter (News - Alert), LinkedIn, Google +, Pinterest, About.Me and Tumblr.

It seems that in order to thrive today, a social media presence is essential, along with Customer satisfaction, for any business to survive, or ultimately, be successful. With so many new innovational developments in social media, unified communication, contact centers and communication as a service (CaaS), there are endless solutions that could help businesses communicate and engage with their customers on a heightened level of importance.

When customers communicate with a business, which usually occurs at a contact center, they want to be treated with the utmost care and quality, including users who are seeking a spiritual advisor. Even businesses like Premium Astrology got the recent memo, as it just launched a new Astro Answer feature to its website.

Customers, whether they are calling about a cloud service problem or issues with their new refrigerator, want reliable customer service. Premium Astrology has taken it one step further by offering its customers with 24/7 customer support, Astro Answer, to answer questions for users concerned with their past, present or future.

As social media and new demands from customers change each year, it’s important for businesses to stay atop the latest innovations. As the future unfolds, the industry doesn’t need an astrologist anymore to tell them how to predict new trends, all you needs is IBM analytics software.




Edited by Allison Boccamazzo
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