Tadiran (News - Alert) Telecom (www.tadirantele.com) has developed a new software-based Unified Communications and Collaboration (UC&C) platform called Aeonix. The solution is highly scalable and fully redundant with a “clustered” (multi-server) configuration, so it is particularly well suited to large, distributed organizations in various vertical markets, such as contact center, utilities, healthcare and transportation.
Tadiran chose the name Aeonix as a variation of the word aeonic which means “everlasting” and reflects the system’s open, flexible architecture that easily adapts as customer requirements change and as new market trends emerge. Aeonix is Linux-based, supports standard protocols such as SIP, CSTA and Web Services and runs on industry standard servers. Initially, Aeonix supports 10-15,000 registered endpoints (3,000 users per single server). Tadiran plans to increase support to 25,000 endpoints in early 2013 and more than 100,000 endpoints by the end of 2013.
Deployed on-site or as a cloud or hosted solution, the multi-server, clustered configuration has a unique, pro-active resiliency approach with full redundancy, load balancing, automated diagnostics and recovery mechanisms for a high level of fault tolerance and failover. This ensures that applications are always available and calls continue even when a server in the cluster fails. An intuitive Graphical User Interface unifies management across all servers in the network, and simple licensing makes the system easy to install, manage and maintain from any location.
Aeonix enables full IP-PBX (News - Alert) call control, but also supports the UC&C capabilities that modern businesses are demanding for improved employee productivity and a high level of customer service with features that allow workers to interface with colleagues and customers anytime and from anywhere.
Tadiran’s Navigator UC Desktop Client is included as a standard capability for all users, while other business productivity applications are easily license-activated such as Voicemail and Unified Messaging, the Attendant Console and the forthcoming Aeonix Dispatch Console touch-screen application for mission critical environments (runs on desktops, smartphones and tablets). Customers can also add a separate server for contact center management (R2 due out in April 2013 will embed this contact center management software within Aeonix).
Additional collaborative functionality can be incorporated via extra software and/or hardware such as for managed audio conferencing with file sharing and whiteboarding (add-on software; up to 500 participants) and managed video conferencing (add-on software and hardware; up to 20 participants per video conference). Microsoft (News - Alert) Lync Server 2010 can also be integrated (via SIP trunks) for instant messaging and presence status information among internal users.
Tadiran offers a range of its own digital, IP and SIP phones, softphones, wireless phones and attendant consoles, including the T322, T328, T38G, VP530 and P-Series SIP desk phones and other end user devices. In addition, since Aeonix supports the SIP standard, the system is also compatible with third party SIP phones, including CounterPath’s (News - Alert) Bria SIP client for smartphones.
For connection to the traditional public switch telephone network (PSTN), Aeonix supports SIP-TDM gateways to interface with analog and digital trunks and stations. A Tadiran Coral PBX system can be converted to a gateway which allows existing Coral customers to retain their existing legacy equipment investments when migrating or networking to the new Aeonix platform. Tadiran’s earlier Coral Sea softswitch is still available for now, though the company is planning an upgrade path to the new Aeonix.
Availability: Tadiran Telecom’s Aeonix software-based UC&C platform is currently in beta testing and already implemented in a few major sites around the globe, including a school district in the U.S. with over 1,000 users and several installations in Europe, Israel and the Asia Pacific region. Official availability worldwide is scheduled for January 7, 2013.
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