Norwalk, CT (July 30, 2012)—TMC, a global, integrated media company helping our clients build communities in print, in person and online, today announced the winners of the Customer Interaction Solutions 2012 Speech Technology Excellence Award. 

Customer Interaction Solutions has covered call center technology for three decades. The magazine has covered the progression from ancient predictive dialers, recording systems, and full CTI integration to IP-PBXs with remote VoIP call center agents. Continuing its 30-year tradition of evolving with the latest trends in the customer service and engagement, Customer Interaction Solutions magazine will become TMC’s CUSTOMER Magazine in September 2012.

The 2012 Speech Technology Excellence Award recognizes companies who have made significant contributions improving speech applications for their clients. Speech technology has become more prevalent in telephony-based applications and in hand-held computers, kiosks and mobile applications.

“Winners of the Speech Technology Excellence Awards have demonstrated to the editors of Customer Interaction Solutions that their products are exemplary in the speech technology industry. These products have proven superior capability and ultimately improved the bottom line for customers,” said Rich Tehrani, CEO, TMC. 

“The 2012 Speech Technology Excellence Award acknowledges those companies that have successfully embraced technologies that give them the competitive edge over contact centers failing to embrace speech solutions.” Tehrani added.

Please find the 2012 Speech Technology Excellence Award winners below. Winners are published in the July/August issue of Customer Interaction Solutions magazine.

2012 Speech Technology Excellence Award Winners

For more information, please visit www.tmcnet.com.

About Customer Interaction Solutions 
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.  

About TMC
TMC is celebrating its 40th anniversary as a global, integrated media company that helps clients build communities in print, in person, and online.TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility, and Cloud Computing magazines. TMCnet.com, read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events:  Cloud Communications Expo; Cloud4SMB Expo; CVx (ChannelVision Expo); DevCon5; HTML5 Summit; LatinComm Conference & Expo; M2M Evolution Conference & Expo; Mobility Tech Conference & Expo; MSPAlliance MSPWorld; StartupCamp; Video World Conference & Expo and more.

For more information about TMC, visit www.tmcnet.com.

TMC Contact: 
Jan Pierret
Marketing Manager
203-852-6800, ext. 228
[email protected]