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June 26, 2012

The 2012 IP Contact Center Technology Pioneer Award Winners Announced

Presented by Customer Interaction Solutions Magazine

Norwalk, CT (June 26, 2012) TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the 2012 IP Contact Center Technology Pioneer Award winners presented by Customer Interaction Solutions.

The IP Contact Center Technology Pioneer Award recognizes companies which have brought to market an outstanding IP contact center product or service. Winners were selected based on the IP contact center solutions that offered stand-out features, functions or capabilities which set them apart from others in the space.

“It’s an honor, once again, to recognize the companies which demonstrated to our editorial team that its IP contact center solutions are groundbreaking technologies,” stated Rich Tehrani, CEO, TMC (News - Alert). “We were please to see so many outstanding solutions and are pleased to recognize 18 solutions.”

The Seventh Annual IP Contact Center Technology Pioneer Award winners are listed below and are showcased in the June 2012 issue of Customer Interaction Solutions.

For more information about TMC, visit

2012 IP Contact Center Technology Pioneer Award Winners



Autonomy, an HP Company

Autonomy Qfiniti


Calabrio ONE

Clarity, a division of Plantronics (NYSE: PLT)


Drishti-Soft Solutions Pvt. Ltd.


Enghouse Interactive

CosmoCall Universe

Enghouse Interactive

Syntellect CIM (Customer Interaction Management) 8.0


inContact CRM Plug-in Agent

IntelliResponse Systems

IntelliResponse Answer Suite

Interactive Intelligence

Interaction Mobilizer

LiveVox, Inc.

LiveVox Contact Center Platform

Mediatel Data SRL



Tracer & Talkument version 7.2




Telax Hosted Call Center

Telax Hosted Call Center

Toshiba America Information Systems Inc., Telecom Sys Div.

Call Manager for IPedge


Verizon (News - Alert) Voice Call Back


Zeacom Communications Center 6.1

About Customer Interaction Solutions

Celebrating its 30th anniversary, Customer Interaction Solutions (CIS) magazine continues to pioneer the CRM call center industry. Our commitment to the industry is steadfast as we incorporate customer engagement into the features of every issue. Insights into how customer experience management and social networks impact the contact center market. 

CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit  

About TMC

TMC, celebrating its 40th Anniversary in 2012, is a global, integrated media company that helps clients build communities in print, in person, and online.  TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines., which is read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event.  In addition, TMC runs multiple industry events: including Mobility Tech, M2M Evolution, ChannelVision Expo, MSPWorld, Super WiFi (News - Alert), SUITS, LatinComm, HTML5 Summit Conferences and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit

Jan Pierret
Marketing Manager 
(203) 852-6800

Edited by Brooke Neuman
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