Norwalk, CT (May 15, 2012) —TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced Customer Interaction Solutions 2012 TMC Labs Innovation Award call for entries. Customer Interaction Solutions celebrates its 30th anniversary as the premier publication in the CRM, call center and teleservices industries.

TMC (News - Alert) Labs has been testing and reviewing call center, telecom, wireless, and VoIP products and services since 1995. The TMC Labs Innovation Awards are based on the concept that a product or service exhibits a unique quality and represents a significant contribution to the growth of the industry.

The Thirteenth Annual Customer Interaction Solutions TMC Labs Innovation Award will honor call centers, contact centers, CRM and teleservices products that are truly innovative. While innovation is not necessarily subject to being first, it can be the challenge of taking an existing idea and improving upon it leading to ground-breaking solutions. Examining established standards and applying different approaches to achieve distinguished results demonstrates innovation within this industry.

"Once again, TMC Labs is looking for the leading technologies that continue to pioneer the industry. Companies whose products have raised the bar in achieving excellence in the contact/call center, CRM and teleservices market,” said Rich Tehrani, CEO, TMC.

“The TMC Labs team is excited to begin their quest to find the year’s most compelling technologies. Only a handful of companies that show their out-of-box thinking to improve the industry will be honored," Tehrani continued.

TMC Labs will profile the winning companies with individual in-depth reviews in the September 2012 issue of Customer Interaction Solutions.

Early bird deadline is May 31, 2012. The final deadline is June 21, 2012.

For additional information and to apply, please visit the TMC Labs Innovation Award application page.

Please visit www.tmcnet.com for more information.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.  

About TMC

TMC, celebrating its 40th Anniversary in 2012, is a global, integrated media company that helps clients build communities in print, in person, and online.  TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines.  TMCnet.com, which is read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event.  In addition, TMC runs multiple industry events: including Mobility Tech, M2M Evolution, Business Video, ChannelVision Expo, MSPWorld, Super WiFi (News - Alert), SUITS, LatinComm, HTML5 Summit Conferences and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

TMC Contact:

Jan Pierret

Marketing Manager

203-852-6800, ext. 228

[email protected]