In today’s competitive communications service provider (CSP (News - Alert)) environment, cost-effective communications can no longer be viewed in isolation from the rest of a business. As media integration increases and workforces grow more mobile, well-defined support system can be a critical component to help meet 24/7 company demands.
Today’s media-rich business environments require a complex combination of voice, email, mobile, and data capabilities to serve their employees and customers. Of these capabilities, customer relationship management (CRM) is increasingly important as network loyalty falls to the wayside in the face of wide-ranging device and application options.
The movement toward cloud computing has further implications regarding this workforce mobility and productivity. Recently, Stratecast, a division of Frost & Sullivan (News - Alert), offered an excerpt from Making Innovation Matter – Global OSS/BSS 10 to Watch in 2012, which distinguishes companies that have built visionary solutions that meet current and business-critical objectives.
As increasing numbers of businesses look to update their communications networks in order to take advantage of cost savings and productivity-enhancing features, they are being challenged on all fronts. The report distinguished SaskTel International, as an organization that has established its market position solidly through clearly ascertained, differentiating factors. SaskTel International (News - Alert) is recognized as a global innovator and experience-backed software solution provider that has successfully enabled clients to develop, enhance, and expand their business operations for over 25 years.
According to SaskTel International President and COO Steve Sousa, “SaskTel International continues to make significant investments in our software portfolio and organization as a whole in the drive to ensure that our software remains at the forefront. Our recognition by Stratecast as a 10 to Watch in 2012 company solidifies this commitment to continued innovation as applied to the depth and functionality of our software offering.”
Easing management issues allows companies to focus exclusively on business concerns. The high-functioning communications and support systems provided by a quality service provider like SaskTel International ensure that employees can immediately respond to the needs of colleagues and customers alike. Solutions such as these that are durable, accessible, cost-efficient and secure solutions call for minimal replacement of and integration with existing OSS/BSS, IT infrastructure and they will continue to lead this market.
Stratecast Strategy Director – OSSCS Nancee Ruzicka stated, “For some vendors, transitioning value propositions and advancing corporate cultures to reflect these values will require prolonged, costly and challenging applications. The more OSS/BSS can ease this evolution for CSPs, the better positioned they will be to manage successful transformation efforts. SaskTel International gained an intimate understanding of the customer perspective as well as the challenges CSPs worldwide face through their roots as an internal support subsidiary. The organization sees the value and need for simplifying offerings and building end-to-end solutions that provide multilateral and interoperable services.”
Edited by Jennifer Russell