March 16, 2012
Frost & Sullivan Name Intercom Winner of 2011 Market Share Leadership Award
For over 50 years, Frost & Sullivan (News - Alert) has advised companies how to make the most of their leadership and technology programs. After analyzing the audio conferencing market, the company found that InterCall (News - Alert), a subsidiary company of West Corporation, implemented the most efficient use of conferencing and technology. In return Frost & Sullivan named InterCall the recipient of the 2011 Frost & Sullivan Award for Market Share Leadership
"In a mature and highly competitive market challenged by price compression and cutbacks in vendor spending by enterprises, InterCall remains an industry leader through its growth strategies and focus on innovative product offerings," said Frost & Sullivan Research Analyst, Cynthia Welch in a press release. "Besides global reach, the company is consistently first-to-market with customized solutions. In fact, being the market share leader allows InterCall to invest in its infrastructure, and focus on the quality and customization that its clients request."
Frost & Sullivan awards companies who capture the highest market share among its competition. The company seeks Global 1000 companies who show strength in leadership, technological innovation, customer service and strategic product development.
President of InterCall, Scott Etzler, is honored for the recognition. "Every day, our valued clients entrust us with their conferencing and collaboration requirements, and their commitment has enabled us to garner this Frost & Sullivan distinction," he said.
Awards are given after Frost & Sullivan examine the business practices for duration of the year. They look at the how the company implements power and growth while suggesting best-practice models. This year’s recipient was awarded in the conferencing and collaboration industry. InterCall is known as a leader in telephony, messaging and conferencing tours with four call centers and 26 sales offices in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan.
Edited by Rich Steeves
» More TMCnet