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March 15, 2012

Syracuse University to Deploy New Messaging System, CallXpress

By Shawn Hebert, TMCnet Contributing Writer

Syracuse University will implement its new unified messages systemAVST's (News - Alert) flagship product CallXpress – in the morning of Thursday, April 5.

Once the new platform is in place, calls to the university's mail access number will be directed to the new system known as Simple Unified Messaging (Simple UM), which allows users to receive a WAV (News - Alert) file and email notification for each incoming voice mail message.

The upgrade provides the university with the ability to reduce the number of servers used to deploy CallXpress applications through virtualization. Advanced call processing, personal assistant, fax-over-IP, speech and notification capabilities are all features of the latest CallXpress platform, released in late 2010.

Users of the new system will still have to dial in to their voice mail to manage their messages. The original voice mail message in CallXpress is not linked in any way to the email or the WAV file attachment and must be managed separately via the telephone interface. Opening the email message and playing the WAV file does not affect the original voice mail message, nor does it affect the “Message Waiting Indicator” on the phone associated with the voice mail.

In order to make the transition, the university will take their entire system offline the evening of Wednesday, April 4. According to a bulletin posted on the Syracuse University website, the system will be inaccessible to users and new messages will not be received until CallXpress is up and running, which is expected to occur prior to 8 a.m. the following morning.

Users can visit the Syracuse University website to find step-by-step instructions on how to prepare for and make the change over to CallXpress. In addition, the university is asking users for feedback by requesting them to send an email to concerning any Simple UM features they wish to see implemented in near feature.

Edited by Jamie Epstein
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