March 23, 2009
Varolii Corp. Intros Three Advanced Outbound Communication Products
By Shamila Janakiraman, TMCnet Contributing Editor
Varolii Corporation has announced the introduction of three advanced outbound communications products, Varolii Call Me Now, Varolii Generations and Varolii Contact Center Agent. These offerings can maximize the reach rate for difficult-to-contact customers and employees.
Varolii specializes in proactive outbound communications and these new products were built using Varolii ID with Individual Decisioning to ensure that history and outcomes are according to individual consumers. It is delivered using new unified Varolii Interact Platform which enables organizations to communicate faster.
Communication between customers and employees of different demographics is an ongoing problem that needed to be immediately addressed. These new offerings allow for the sharing of personalized information, as well as increases consumer mobility and improves interaction with voice, SMS and email.
The advanced communication products send the right message to the right customer and employee at the right time via the right channel. Varolii Call Me Now launches SMS notifications and allows the recipient to respond via text. Varolii then connects them with an agent or the conversation is completed with a high quality automated voice call. Even individuals who can not be reached easily will respond quickly if requested for urgent information using this channel.
Many people also do not answer calls from unknown numbers on their cell phones. For example when an emergency situation arises Varolii Call Me Now can alert the consumer by a text message which will ask the person to answer the call that will follow.
The other new offering, Varolii Generations, offers a communication strategy and notification execution which is optimized to ensure that specific demographic generations- Generation Y, Generation X, Baby Boomers and Seniors- will respond. This is made possible by altering the channel (SMS, voice and email), voice treatment, message patterns and previous response outcomes like time of day or male/female voice in a bid to target different demographic groups using different slang or more formal speech to deliver the same message.
Also, the Varolii Contact Center Agent, allows a company to manage its call center agents in unison with its outbound customer communication strategy. The offering automatically notifies agents to ensure staffing requirements, even in cases of disruptions to operations. Organizations can use this solution to warn all its employees and agents when a hurricane occurs, for example, and thousands of messages can be sent without inbound calls being disrupted.
Jeffrey Read, executive vice president at Varolii said, “Varolii’s three new advanced reach products will give our customers a competitive advantage, allowing them to collect more money, deliver higher customer satisfaction, manage patients more effectively and ensure clear communications to employees.”
Varolii specializes in proactive outbound communications and these new products were built using Varolii ID with Individual Decisioning to ensure that history and outcomes are according to individual consumers. It is delivered using new unified Varolii Interact Platform which enables organizations to communicate faster.
Communication between customers and employees of different demographics is an ongoing problem that needed to be immediately addressed. These new offerings allow for the sharing of personalized information, as well as increases consumer mobility and improves interaction with voice, SMS and email.
The advanced communication products send the right message to the right customer and employee at the right time via the right channel. Varolii Call Me Now launches SMS notifications and allows the recipient to respond via text. Varolii then connects them with an agent or the conversation is completed with a high quality automated voice call. Even individuals who can not be reached easily will respond quickly if requested for urgent information using this channel.
Many people also do not answer calls from unknown numbers on their cell phones. For example when an emergency situation arises Varolii Call Me Now can alert the consumer by a text message which will ask the person to answer the call that will follow.
The other new offering, Varolii Generations, offers a communication strategy and notification execution which is optimized to ensure that specific demographic generations- Generation Y, Generation X, Baby Boomers and Seniors- will respond. This is made possible by altering the channel (SMS, voice and email), voice treatment, message patterns and previous response outcomes like time of day or male/female voice in a bid to target different demographic groups using different slang or more formal speech to deliver the same message.
Also, the Varolii Contact Center Agent, allows a company to manage its call center agents in unison with its outbound customer communication strategy. The offering automatically notifies agents to ensure staffing requirements, even in cases of disruptions to operations. Organizations can use this solution to warn all its employees and agents when a hurricane occurs, for example, and thousands of messages can be sent without inbound calls being disrupted.
Jeffrey Read, executive vice president at Varolii said, “Varolii’s three new advanced reach products will give our customers a competitive advantage, allowing them to collect more money, deliver higher customer satisfaction, manage patients more effectively and ensure clear communications to employees.”
Shamila Janakiraman is a contributing editor for TMCnet. To read more of Shamila’s articles, please visit her columnist page.
Edited by Stefania Viscusi
