Station Casinos Improve Enterprise IT Management

Everyone who loves to gamble, within reason of course, loves casinos. The bright lights, the electric energy flowing throughout the building, not to mention the people screaming around the tables, oh and then there is also the food, yep casinos are a good place to let off some steam.

 

And now, with Enterprise IT Management, Station Casinos, a provider of hospitality, gaming and entertainment services, reportedly has selected CA Service Desk, CA (News - Alert) Network & Voice Management, and CA Security Information Management.

 

Companies are increasingly looking more towards technology to service their customers more efficiently. For industries such as leisure, entertainment and hotels, technology can simplify the process of booking and offer more convenience to customers and improve the quality of service. It also helps companies cut costs and use less manpower.

 

Station Casinos already has 18 properties in the Las Vegas metropolitan area and the company is seeking to update its technical infrastructure and consequently improving their quality of service for their customers.

 

With CA Service Desk Manager, a CA Service Management solution a casino can categorize and identify recurring internal and external queries. This helps the casino to reduce analyst involvement and save manpower and time.

 

“Station Casinos wants to get the most value out of its IT investments. They know that enhancing service availability and improving customer experience are potent competitive advantages,” said Ajei Gopal, executive vice president of the Products and Technology Group at CA. “With CA’s EITM solutions, the company is able to use their valuable IT resources in new and innovative ways to drive profitability and growth.”

 

The casino systems include 2,000 networking assets, 400 servers, 5,000 clients and 2,000 other devices. CA manages and monitors all these components with the help of CA Network & Voice Management solution. Network fault and performance issues can be addressed before they make an impact CA solution, CA SPECTRUM Network Fault Manager and CA eHealth Network Performance Manager.

 

TMC (News - Alert) recently reported that CA recently released its network and systems management solutions, which it said will assist customers to improve their business. According to the company, its new solution is part of its commitment to simplify management of IBM (News - Alert) mainframes in heterogeneous enterprise environments.