• Shomiti Systems, an industry leader of Fast LAN management solutions, announced the appointment of William C. Shaw as the company's new CEO. In his new role, Shaw will assume the responsibility for managing all of Shomiti Systems' operations.

  Shaw has served as the vice president and general manager for 3Com Corporation's Startek Division, which focused on token ring switches and hubs. Prior to joining 3Com, Shaw worked as the senior vice president and general manager for Tekelec's Diagnostic Test Division, and also served as both a business manager and an R&D manager for Hewlett Packard's Colorado Telecommunications Division.
  
  

• Web-based customer interaction solution provider Acuity   has appointed four new executives, adding depth and focus to its management team as the
  company continues its competitive assault on the Internet customer interaction market. The new executives are Reg McHone, CFO; Rick Ross, vice president of product development; Gerry Cullen, vice president of business development; and Jerry Baldwin, managing director of WebCenter Express sales.
  
  
• Davox Corporation has named Judith L. White to the position of director of Educational Services and Documentation. White will direct customer and employee training activities at the company's state-of-the-art customer education centers in Acton, Massachusetts, and Richardson, Texas, as well as at on-site customer locations. She also has responsibility for the development and delivery of the company's technical user documentation.
  
  
• Integrated Systems, Inc. (ISI) announced the appointment of Charles M. Boesenberg as president and CEO of the company. Boesenberg brings over 20 years of management experience to Integrated Systems and is charged with strengthening the company's position as a leader in the embedded systems market.
  
  
• Impact Telemarketing Group, Inc. has officially changed their name to COMPASS TeleServices. Impact Telemarketing Group, Inc. is a founding company of COMPASS International Services Corporation, a leading provider of outsourced services to businesses.
  
  According to Mahmud Haq, CEO of COMPASS International, "Impact became part of COMPASS because of its history of exceptional growth and its reputation for quality results. Now with COMPASS TeleServices, we can combine expert teleservices with the other services provided by COMPASS International Services Corporation."
  
  
• Kana Communications, Inc., a provider of Internet customer service solutions, announced that Bill Phelps has been appointed vice president of worldwide client services. Reporting directly to Mark Gainey, president and CEO of Kana Communications, Phelps will be responsible for all client-related issues, including software implementation and integration, customer advocacy and planning, and managing partners involved with implementing Kana's software solutions.
  
  
• Parity Software Development Corporation, a global provider of computer telephony and Internet telephony development tools, has added five new employees to its staff: Todd Anderson, Regional Sales Manager; Guillermo Shashte, Customer Service Engineer; Laura Kelly, Public Relations Manager; Irene Kimmel, Executive Assistant to Chief Operating Officer; and Stephanie Overgaag, Marketing Coordinator.

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