TeleTech Holdings Inc., a provider of customer relationship management (CRM) services, has announced that William M. Walker has been named president and general manager of its European Operations.

ActiVia Networks, a provider of content networking solutions, has announced the appointment of Pierre Liautaud as chief executive officer.

NTT America, the U.S. subsidiary of NTT Communications Corporation, the international and long distance service arm of Nippon Telegraph and Telephone Corporation, announced the appointment of Paul K. Heun to national vice president of operations and engineering.

Athene Software Inc., a provider of customer relationship management (CRM) software, has appointed Franois Lestini as general manager EMEA of its
European operations. He will be based at Athene's EMEA office in Guildford, UK.

TeaLeaf Technology, a provider of capture, storage, visual replay, and analysis technology, announced that Alfred Chuang has been elected to the TeaLeaf board of directors. TeaLeaf also announced that Alan "Sparky" Heitmann was named vice president of operations.

Billserv Inc., an electronic bill presentment and payment (EBPP) outsourced solution provider, announced that Terri Hunter, executive vice president and chief financial officer, has been elected to its board of directors. The company also announced that Peter G. Kirby, Ph.D., has accepted an interim directorship with the board.

Performix Technologies, a contact center software provider, announced the appointments of three senior executives to its U.S. management team: Tom Permatteo, vice president of sales; Arthur Harvey, director of technology; and Joseph Kain, vice president of professional services.

iBasis Inc., a provider of toll quality voice services and infrastructure for hosted communications solutions, has elected W. Frank King to its board of directors.

Voda One Corp., a provider of voice, data, and video-integrated technology products, has announced the appointment of Eva Fujan to vice president of sales.

Verascape Inc., a VoiceXML platform provider, announced the appointment of Lou Marianacci to vice president of sales.

Touchpoint Inc., a business communications solutions provider, announced that Bill Chasse has joined Touchpoint as chief executive officer.

SITEL Corporation, a contact center solutions provider, announced that Mathias J. DeVito has been appointed to its board of directors.

ServiceWare Technologies Inc., a provider of enterprise solutions for service and support, announced that Thomas Unterberg and Robert Hemphill Jr. have joined the company's board of directors.

SER Systems AG, a provider of knowledge-enabled software solutions, announced the appointment of Carl E. Mergele to its board of management. Mergele will continue to serve in his role as CEO of SER Solutions, the U.S. subsidiary of SER Systems AG.

Pro Tech Communications Inc., telemarketing services provider, and a supplier of products and services to call centers, has appointed Carl Coccaro as vice president and head of its call center operation.

MedioStream Inc., a provider of host signal processing (HSP) technology for video applications, announced two promotions: CEO Ian Xie has been elected chairman of the board and will become its CTO, and CFO Phil Otto will assume the additional roles of president and CEO.

Novera Optics, a developer and manufacturer of dynamic photonic subsystems for communications equipment, announced that it has appointed Thomas Carlson to the position of CFO.

Lane15 Software, a management software developer, announced that Mike Fitzpatrick has assumed the role of CFO.

PacketLight Networks, a developer of optical networking technology, appointed William E. (Rick) Talbot as director of product marketing.

Call_Solutions.com Inc., a business communications services provider, announced that Frank R. Martire has taken on the role of corporate executive vice president -- strategic planning, business development and chief administrative officer.

Cygnet Technologies Inc., a developer and marketer of communications systems using Gigabit Ethernet, VDSL, and HPNA technologies, announced the appointments of Charles E. Maricle, Ph.D., as vice president of marketing and Pradeep L. Shah, Ph.D. as vice president of strategy and quality.

deltathree Inc., an IP communications network and provider of hosted communications solutions for service providers, announced the appointment of Lenny Roth, Joshua Maor, and Amir Gera to its board of directors.

j2 Global Communications Inc., a provider of enhanced messaging and communications services, announced the hiring of Scott Jarus as president, and the promotions of current CFO Nehemia Zucker to the additional role of chief marketing officer and CIO Zohar Loshitzer to executive vice president, corporate strategy.

Ellacoya Networks Inc., a broadband technology company, announced the appointment of Peter Bell to its board of directors.

Data Distilleries, a provider of open analytical customer relationship management (aCRM) solutions, has appointed Glyn Read as vice president of global marketing.

Sirific Wireless Corporation, a multi-standard, single-chip wireless device enabler, announced that Roy Gunter has joined the company as chief executive officer.

Openet Telecom, a mediation solutions provider, has appointed Roger Davis as vice president of worldwide marketing.

Clear, a supplier of optical, broadband, and digital transport network management software, announced the appointment of Frederick Fromm to the company's board of directors.

Clarent Corporation, a provider of softswitch and IP communications solutions, announced the appointment of Steven d'Alencon as senior vice president and chief marketing officer.

Quaero LLC, a provider of customer relationship management (CRM) services,
has named Gene Ferruzza president of the company's outsourced CRM
services division.

iTRACS Corporation, a developer of IT infrastructure management products, announced that Rick McNees has been named vice-president of marketing.