congruency, Inc., a VoIP
infrastructure services and platform provider, has named telecommunications
industry veteran Richard Murphy as its chief operating officer. As
COO, Murphy will be responsible for the company's operations, sales and
Net2Phone Inc. appointed four new
senior executives. Scott Andersen joins the company as executive vice
president of Sales, Glenn Williams was promoted to executive vice
president of Business and Legal Affairs, Bruce Shoulson joins the
company as general counsel, and Brian Haimm was promoted to executive
vice president of Strategic Alliances.
w-Technologies, a wireless
software company, has named former Merrill Lynch executive Frank
Zammataro as its chief marketing officer.
Unisphere Networks, Inc.,
a provider of IP infrastructure to enable broadband data and voice services,
announced the appointment of Neal Oristano as vice president Sales,
Americas. Oristano will be responsible for maintaining customer satisfaction
and growing business within the Americas. Unisphere also announced Eve
Aretakis as vice president and general manager of its Voice Switching
Business Unit. Aretakis will be responsible for overseeing the growth of
Unisphere's Voice Switching product line.
RealChip Communications Inc., a
provider of custom and standard chips for communications applications,
announced the appointment of Dr. Madihally ("Sim") Narasimha
GiantLoop Network, Inc., a
provider of enterprise optical networking services, announced that Randy
Seidl, co-founder and managing director, will assume a new role as
champion of the company's comprehensive customer care initiatives. These
initiatives ensure that GiantLoop managed optical networking services
customers receive enterprise-class support throughout all interactions with
GiantLoop. The company also announced that Mark B. Ward was promoted
to chief executive officer and that Jim Sullivan has joined the
company as chief operating officer. Co-founder Harry Dixon will continue in
his role as chairman of the board and remain an active participant of the
executive management team.
Commetrex Corporation announced
that Bayne R. Bunce has been appointed VP, Product Development and Stephen
C. Rudner has accepted the position of VP, Sales.
Blue Pumpkin Software, Inc.
announced the appointment of Doug MacKenzie as executive vice
president of Engineering.
Four customer service experts have joined forces to open The
Diagonal Group, LLC. The new consulting company uses business and
technological solutions to help companies provide better customer service
and support. Founding partners in The Diagonal Group are Joel Ramseyer,
Jennifer Streitwieser, John Lessig and Chris Broome.
Ennovate Networks has
appointed Robert Newcomb to the newly created position of vice
president of corporate marketing.
MIND CTI Ltd. a provider of next-gen
billing and customer care solutions, announced the appointment of Mr.
Sharon David as the company's VP of Sales.
ServiceWare announced the
appointment of two new senior executives. Michael Chaplo joins as
vice president of sales and marketing, and Chuck Rudisill joins as
vice president of business development.
vCustomer Corporation, a company
offering outsourced solutions for customer support and management to U.S.
companies from state-of-the-art call centers in India, announced that Luke
Helms, former chairman and CEO Seafirst Bank, vice chairman Bank of
America and vice chairman KeyCorp, has been elected to its board of
Informio has appointed former
Meridian Technology marketing executive Stephanie Fox as vice
president of corporate marketing.
Salesnet announced that Kurt
Schroeder, vice president of Sales and Marketing for Braun Consulting,
has joined their board of advisors.
Support Technologies, Inc.,
which builds and operates enterprise-wide knowledge centers, announced that
former Chief Financial Officer Thomas Leahey will assume the role of
chief operating officer.
RMH Teleservices, Inc. announced that Scot
Brunke has been appointed chief financial officer, replacing Noah Asher,
who resigned to pursue another career opportunity.
Motivation Online, a provider of Behavior Consequence Management (BCM)
solutions to large corporations, has changed its name to CultureWorx.
TargetVision recently expanded
its certified reseller program, the Strategic Business Partners, to include
a new reseller channel specifically dedicated to the communication needs of
contact centers. As TargetVision's new Contact Center Channel Manager, Joe
O'Loughlin will be responsible for developing partnerships and alliances
with organizations that provide products and services to call centers.
Magic Software Enterprises, a
provider of state-of-the-art application development technology and business
solutions, announced that it has named software veteran Menachem Hasfari
as its new chief executive officer.
Swallow Information Systems
announces the hiring of Heath Goudreau. Goudreau has joined Swallow
Information Systems as a senior account manager who will focus on helping
businesses improve customer satisfaction and loyalty through technology.
FIND/SVP, Inc., a business advisory
and research services firm, announced the appointment of Bill Levine
as director of the firms growing Live AnswerDesk division, which provides
Expert Search & Answer customer loyalty and employee retention
programs to sponsoring client companies.
StarBak Communications announced the
appointment of Robert (Bob) Le Sueur as the startup company's first
vice president of sales.
AFFINA Corp., a provider of
comprehensive customer relationship management (CRM) services to Fortune
1000 clients, announced that Karen Jensen has joined the company and
assumed the position of president and general manager of AFFINA's Consumer
Products, Consumer Electronics, Healthcare, and Transportation & Power
NetCentrex announced the
appointment of Paul Linares as the companys new vice president of
U.S. Operations. He will be in charge of all NetCentrex technical operations
in the U.S.
BoldFish Inc. announced the
promotion of Andrew Lochart to the position of vice president of
marketing. Formerly director of marketing strategy at BoldFish, Lochart
assumes immediate responsibility for the company's strategic positioning and
product marketing strategy.
eVoice, Inc. named Durk Stelter
chief operating officer of the company. The company also announced a series
of executive appointments drawn from seasoned industry executives: Jocelyn
Cloutier, Ph.D., formerly with AT&T Labs, has been named vice
president of Engineering; Cathy Robeck, formerly with Pacific Bell,
has been named vice president of Customer Care; Chris Munnelly, a
former member of McKinsey's Communications Practice, has been named vice
president of Telephone Industry Sales; Lee Priest, who came to eVoice
from Sprint, has been named vice president of Telephone Industry Marketing;
and Robert Romero has been named executive vice president of Business
Development, Strategy and Corporate Marketing.