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Updated February 8, 2001  
congruency, Inc., a VoIP infrastructure services and platform provider, has named telecommunications industry veteran Richard Murphy as its chief operating officer. As COO, Murphy will be responsible for the company's operations, sales and marketing activities.

Net2Phone Inc. appointed four new senior executives. Scott Andersen joins the company as executive vice president of Sales, Glenn Williams was promoted to executive vice president of Business and Legal Affairs, Bruce Shoulson joins the company as general counsel, and Brian Haimm was promoted to executive vice president of Strategic Alliances.

w-Technologies, a wireless software company, has named former Merrill Lynch executive Frank Zammataro as its chief marketing officer.

Unisphere Networks, Inc., a provider of IP infrastructure to enable broadband data and voice services, announced the appointment of Neal Oristano as vice president Sales, Americas. Oristano will be responsible for maintaining customer satisfaction and growing business within the Americas. Unisphere also announced Eve Aretakis as vice president and general manager of its Voice Switching Business Unit. Aretakis will be responsible for overseeing the growth of Unisphere's Voice Switching product line.

RealChip Communications Inc., a provider of custom and standard chips for communications applications, announced the appointment of Dr. Madihally ("Sim") Narasimha to CTO.

GiantLoop Network, Inc., a provider of enterprise optical networking services, announced that Randy Seidl, co-founder and managing director, will assume a new role as champion of the company's comprehensive customer care initiatives. These initiatives ensure that GiantLoop managed optical networking services customers receive enterprise-class support throughout all interactions with GiantLoop. The company also announced that Mark B. Ward was promoted to chief executive officer and that Jim Sullivan has joined the company as chief operating officer. Co-founder Harry Dixon will continue in his role as chairman of the board and remain an active participant of the executive management team.

Commetrex Corporation announced that Bayne R. Bunce has been appointed VP, Product Development and Stephen C. Rudner has accepted the position of VP, Sales.

Blue Pumpkin Software, Inc. announced the appointment of Doug MacKenzie as executive vice president of Engineering.

Four customer service experts have joined forces to open The Diagonal Group, LLC. The new consulting company uses business and technological solutions to help companies provide better customer service and support. Founding partners in The Diagonal Group are Joel Ramseyer, Jennifer Streitwieser, John Lessig and Chris Broome.

Ennovate Networks has appointed Robert Newcomb to the newly created position of vice president of corporate marketing.

MIND CTI Ltd. a provider of next-gen billing and customer care solutions, announced the appointment of Mr. Sharon David as the company's VP of Sales.

ServiceWare announced the appointment of two new senior executives. Michael Chaplo joins as vice president of sales and marketing, and Chuck Rudisill joins as vice president of business development.

vCustomer Corporation, a company offering outsourced solutions for customer support and management to U.S. companies from state-of-the-art call centers in India, announced that Luke Helms, former chairman and CEO Seafirst Bank, vice chairman Bank of America and vice chairman KeyCorp, has been elected to its board of directors.

Informio has appointed former Meridian Technology marketing executive Stephanie Fox as vice president of corporate marketing.

Salesnet announced that Kurt Schroeder, vice president of Sales and Marketing for Braun Consulting, has joined their board of advisors.

Support Technologies, Inc., which builds and operates enterprise-wide knowledge centers, announced that former Chief Financial Officer Thomas Leahey will assume the role of chief operating officer.

RMH Teleservices, Inc. announced that Scot Brunke has been appointed chief financial officer, replacing Noah Asher, who resigned to pursue another career opportunity.

Motivation Online, a provider of Behavior Consequence Management (BCM) solutions to large corporations, has changed its name to CultureWorx.

TargetVision recently expanded its certified reseller program, the Strategic Business Partners, to include a new reseller channel specifically dedicated to the communication needs of contact centers. As TargetVision's new Contact Center Channel Manager, Joe O'Loughlin will be responsible for developing partnerships and alliances with organizations that provide products and services to call centers.

Magic Software Enterprises, a provider of state-of-the-art application development technology and business solutions, announced that it has named software veteran Menachem Hasfari as its new chief executive officer.

Swallow Information Systems announces the hiring of Heath Goudreau. Goudreau has joined Swallow Information Systems as a senior account manager who will focus on helping businesses improve customer satisfaction and loyalty through technology.

FIND/SVP, Inc., a business advisory and research services firm, announced the appointment of Bill Levine as director of the firms growing Live AnswerDesk division, which provides Expert Search & Answer customer loyalty and employee retention programs to sponsoring client companies.

StarBak Communications announced the appointment of Robert (Bob) Le Sueur as the startup company's first vice president of sales.

AFFINA Corp., a provider of comprehensive customer relationship management (CRM) services to Fortune 1000 clients, announced that Karen Jensen has joined the company and assumed the position of president and general manager of AFFINA's Consumer Products, Consumer Electronics, Healthcare, and Transportation & Power Industry Groups.

NetCentrex announced the appointment of Paul Linares as the companys new vice president of U.S. Operations. He will be in charge of all NetCentrex technical operations in the U.S.

BoldFish Inc. announced the promotion of Andrew Lochart to the position of vice president of marketing. Formerly director of marketing strategy at BoldFish, Lochart assumes immediate responsibility for the company's strategic positioning and product marketing strategy.

eVoice, Inc. named Durk Stelter chief operating officer of the company. The company also announced a series of executive appointments drawn from seasoned industry executives: Jocelyn Cloutier, Ph.D., formerly with AT&T Labs, has been named vice president of Engineering; Cathy Robeck, formerly with Pacific Bell, has been named vice president of Customer Care; Chris Munnelly, a former member of McKinsey's Communications Practice, has been named vice president of Telephone Industry Sales; Lee Priest, who came to eVoice from Sprint, has been named vice president of Telephone Industry Marketing; and Robert Romero has been named executive vice president of Business Development, Strategy and Corporate Marketing.

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