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People&Places Archive
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Week of January 4, 1999
  • GRIC Communications, Inc. announced that John "Joc" Jacquay has joined the company as president and chief operating officer from an executive position at MCI, and will become a member of the board of directors. He will report directly to Dr. Hong Chen, chairman and CEO of the company.

    Prior to joining GRIC, Jacquay formed the Regulated Industries Unit for MCI Systemhouse and served as chief operating executive. During this period, the unit developed and implemented the Local Number Portability solution used by MCI and other carriers in an intelligent service bureau format. Established in 12 countries, the unit provides global systems integration and outsourcing services to the telecommunications and utilities industries.

  • PIKA, a market leader in voice cards, has hired Maarten Kronenburg as Commercial Manager European Union to direct the PIKA expansion in Europe. Kronenburg will firm up the already existing customer base, and expand the PIKA presence in the Western part of Europe. He can be reached at the PIKA office in Delft, the Netherlands: +31 15 285 5990.

  • Nuance Communications, a leading provider of speech recognition technology for V-Commerce and communications transactions, announced the appointment of Christian Dugast, Ph.D. to the position of Director of European Operations. In his new capacity, Dugast will be in charge of developing and growing Nuance's presence in Europe. The company also
    announced plans to open a continental European subsidiary in early 1999
    with headquarters in Paris, France.

    Dugast comes to Nuance with over ten years of experience in research, development and marketing of speech recognition technology. He was formerly a product manager, and then innovation manager for the SpeechMania business unit within Philips Speech Processing, a division of Philips Electronics NV. During his tenure with Philips Speech Processing, he was responsible for bringing telephony-based natural language speech recognition technology to market and is widely credited with helping to spur the adoption of speech-enabled interactive voice response (IVR) technology in Europe.

  • NetSpeak Corporation announced that John C. Mitchell will join the company as Chief Architect. Previously Manager of Multimedia Architecture and Platforms, Enterprise Communications Systems at Lucent Technologies, Mr. Mitchell will direct all technical product strategy planning, development and management activities.

    In his previous role at Lucent Technologies, Mr. Mitchell was responsible for identifying, specifying and prototyping new enterprise communications products and capabilities. Most notably, Mitchell directed the proof-of-concept development for Lucent's ISDN and IP real-time communications systems, now employed in Lucent's Multipoint Conferencing Unit (MCU) and H.323 products. He also oversaw the definition and evaluation of technology for SS7 call routing for enterprise applications.

  • IDRC (International Data Response Corporation), a telemarketing and customer service outsourcing firm, has made two strategic appointments to its business development team. IDRC recently appointed Tim Ferguson and Mitch Pepper as Business Development Managers for ProMark One, an IDRC subsidiary within the IDRC USA Outbound division. In his new role as Business Development Manager, Ferguson will be responsible for new account development and maintenance primarily within the financial services industry. Pepper will be responsible for new business development and maintenance, concentrating primarily on public utilities and membership services.

  • CosmoCom, Inc., a leading developer of virtual call center technology, today announced the appointment of Terri Ghio as Vice President of Sales, Gregory Vacchiano  as East Coast Regional Sales Director, and Tom Schutz as West Coast Regional Sales Director.

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