[June 25, 1999]

Melita International Acquires smallwonder! softworks, Inc.

Corum Group announced today the sale of its client, smallwonder! softworks, Inc., a leading developer of automated solutions for medium and large call centers, to Melita International. Under the terms of the agreement, Melita will obtain the rights to smallwonder's intellectual property, and products will be sold, distributed and supported by Melita and its channel partners. Smallwonder's Virginia office will continue to be used as a development and support site.

According to Larry Mancini, Regional Director, Southeast at the Corum Group, "smallwonder's well designed solutions, in addition to Melita's leading technology and powerful organization, create a winning combination. We expect to dominate the market space smallwonder has traditionally targeted."

Along with Melita, smallwonder has been a technology leader in developing call center management systems for nearly a decade. Established in 1988, smallwonder has installed thousands of stations in mid to large size call centers for customers conducting customer service, telesales, fund raising, marketing research, polling and collections. The NT-based, web-enabled computer telephony software brought a radical new vision of call center technology to the market. The firm's first system utilized desktop PCs in a client server relationship, where data in every customer transaction was read from and written to a file server, keeping everything in one centralized location. Over time, this system evolved into what today is XChange 3.0, a Windows NT network and telephony server with Windows 98 at the agent desktop.

As a leading customer contact solutions provider since 1983, call centers in many industries turn to Melita for telemarketing, customer interaction, collections and customer service technology. Melita's applications allow businesses to automate their call centers while enhancing support and providing superior customer service. With more than 600 customer sites in 30 countries on six continents, Melita holds 34 patents worldwide for computer telephony integration (CTI) voice processing and predictive dialing.

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