[April 21, 2000]

Telamon Upgrades Wireless Notification And Response System For Field Service Applications

Telamon, Inc. announced it has released Version 5.0 for TelAlert, the company's solution for critical message delivery to and from the field. This industry leading system for wireless notification and remote response, enables wireless devices to integrate seamlessly with back office applications redefining the entire concept of field trouble-shooting.

"In this release, we added a GUI interface for easier administration and a redesigned Web client for sending, responding to and managing messages from any Web browser. In addition, we enhanced our existing support for Internet protocols and two-way paging services. With v5.0 we now support SNMP which lets us send event data to other SNMP applications, and we now provide two-way Internet paging via SNPP, further strengthening TelAlert's appeal to help desk and field service industries," said Susan Trout, Telamon's Director of Marketing.

For Lucent, TelAlert was integrated into Skytel SkyWriters to offer two-way TME-based paging and facilitate the mobility of the company's field service professionals. The TelAlert-enabled wireless solution allowed Lucent to speed information to the technician for rapid customer response and improved service call quality. In addition it automated the billing process, by allowing the field service technicians to transmit wireless data to that application in the back office.

For Raley's technician Craig Benson, TelAlert's v5.0 is a definite must. "Raley's Information Services helpdesk infrastructure is comprised of 12 different Level 2 resources - ranging from store systems to point of sale and from warehouse to human resources. When any of these 12 disciplines fail, Raley's Technical Assistance Center provides 7x24 Level 1 technical support. If escalation is required, we need a reliable interface to our paging system. Telamon's TelAlert provides us that reliability. Coupled with its ease of use, simple configuration and strong integration to our helpdesk tool, it completes our notification workflow."

TelAlert helps mobile professionals by supporting wireless devices that can act as interfaces for any back-office application, and connects them to the office from wherever they may be. TelAlert's communication capabilities have become even greater with the array of new features delivered by v5.0, including a familiar Windows environment, multi-user administrative capabilities, increased access supporting a wider selection of Internet paging services and protocols, improved Web Client, easier installation, support for modem sharing and improved support for Dialogic telephony cards on PBX Systems. TelAlert server runs on Windows NT, and over 13 different UNIX platforms. TelAlert clients run on all these systems and LINUX, MPE/iX, OpenVMS, Windows 3.1, Windows 95/98 and Windows2000. TelAlert 5.0 is available and shipping now starting at $3000.

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