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As of August 2002, this page is
no longer being updated.
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| Industry
Organizations |
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Bluetooth Special Interest Group
Portable Computer and Communications Association (PCCA)
Telecommunications Industry Association (TIA)
Electronic Messaging Association
International Multimedia Teleconferencing Consortium
The Frame Relay Forum
National Telecommunications and Information
Administration
Alliance for Telecommunications Industry Solutions
Mobile
Applications Initiative
Electronic Messaging Association "The Forum That
Enables The Evolution Of Ebusiness"
The Information Technology and Telecommunications Association:
Resource for information technology and telecommunications professionals.
WOW-COM: Cellular Telecommunications Industry
Association Web site; a good reference site for all things wireless.
ALTA (ATM Local Telephony Alliance): Industry forum
of hardware manufacturers and service providers formed to accelerate the development and
deployment of next gen ATM-based local exchange carrier services.
Internet
Service Provision Forum: Information for Internet
Service Providers and IP communications companies.
Multimedia Communications Forum:
International non-profit research and development organization of telecom service
providers, end users, and multimedia application and equipment developers. Site includes
information about the group, plus technical white papers.
WAP Forum: Industry organization for the
Wireless Application Protocol standard, which allows for the delivery of applications and
content to networked appliances.
SOCAP: The Society of Consumer
Affairs Professionals in Business is an international professional
organization of consumer affairs/customer service professionals within the business
community.
European
Technology Forum: The Forum's goal is to foster a pan-European network
of people shaping the European technology industry by bringing together
entrepreneurs, industry executives, and advisors.
Society of Telecommunications
Consultants: The STC is an international organization of voice and
data communications professionals who serve clients in business, industry,
service organizations, and government.
Customer
Contact Strategy Forum: An association of senior
executives who have responsibility for the direction of their
organization's call centers. Even non-members can benefit from the site's
articles and industry links.
International
Softswitch Consortium: Promotes
compatibility and interoperability of softswitch
solutions, while helping advance the formation of open
standards for Internet-based real-time multimedia
applications.
The
DSL Forum:
Consortium of more than 400
telecommunications, equipment, computing, and
networking companies,
and service providers.
ECMA: The ECMA is an
international industry association founded in 1961 to
promote open standards in the telecommunications
industry.
ASP
Industry Consortium: Founded in May, 1999, the ASP
Industry Consortium is a membership organization
that strives to serve as the premier forum for
discussion about the ASP industry as a whole, to
foster open standards and guidelines, and to educate
the marketplace.
Information
Technology Association of America: This site
provides information about issues in the world of IT.
It includes information about a variety of programs,
industry publications, meetings, and seminars.
United States Telecom Association:
USTA's mission is to promote the general
welfare of the telephone industry, to collect and disseminate industry
information and to provide a forum for the discussion and resolution of
issues of mutual concern.
Wireless LAN Association: WLANA is a
non-profit educational trade association of thought leaders and technology
innovators in the local area wireless technology industry. WLANA provides
information about wireless local area applications, issues, and trends.
TeleTruth: A national,
independent, advocacy group, dedicated to fixing the problems in
telecommunications -- from customer overcharging and harm to competitors,
to the issues surrounding broadband deployment and competition.
Personal Communications Industry
Association (PCIA): PCIA is an association of companies working
together to increase the reach, frequency, and impact of wireless
technology integration into the enterprise, business and consumer markets.
Computer & Communications Industry
Association (CCIA): CCIA is a nonprofit membership organization for
companies and senior executives from diverse sectors of the computer and
communications industry, established to represent the need to promote
competitive and fair open markets, open systems, and open networks.
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Communications
Standards Review: Reports on current standards, including ITU, TIA, and ETSI committee
work.
Telecom
Information Resources
eg3.com: Free resource
serving the needs of designers in board-level, embedded, dsp, and real-time systems.
The CT
Portal:
Over 1,300 annotated links to CTI, call center, and Internet telephony-related companies.
TelephonyWorld.com
Includes a product guide and other telephony resources.
Logilent Learning
Systems Formerly known as CyberStateU.com, offers courses
leading to Microsoft, Novell, and Cisco certification, in addition to the CTE -- the Computer
Telephony Institute's Computer Telephony Engineer Certification.
TechGuide.com Free
technology guides for information professionals. Topics include communications and
networking, Internet technology, and more.
xDSL.com: Everything you
ever wanted to know about digital subscriber line technology.
Motorola
Bluetooth Web Site: Details on the Bluetooth, which provides short range, wireless connectivity at high bandwidth to
mobile devices, creating spontaneous networks between them.
Telepricing.com:
RFP submission vendor directory serves buyers and
sellers within CRM, ASP, CTI, call center, IVR,
telephony, and related areas. Site also includes a job
board, links, and more.
WOW-COM: Cellular Telecommunications Industry
Association Web site; a good reference site for all things wireless.
ACD Call Center Learning Center: Technology for call
center managers, including an article index (drawn from several different industry
publications) and benchmarking studies.
Institute for Telecommunication Sciences:
ITS is the research and engineering branch of the National Telecommunications and
Information Administration (NTIA). Site includes numerous resources such as a glossary and
free articles.
Everything Digital
Net: Portal site
for the digital information market, covering technologies from ADSL to VoIP.
CRMXchange: Tele-M@rket has been
renamed CRMXchange and redesigned to better reflect additional content
focused on customer relationship management.
WebHarbor.com: Billing itself as the ASP industry
portal, WebHarbor.com is a good resource for everything about application service
providers. Also includes an ASP directory.
bCentral: A Microsoft portal bringing together
everything -- technology, business advice, link lists and more -- for the small
office/home office.
Center For Business Planning: This center
includes a collection of resources for planning your business, documenting your plans and
evaluating your strategies.
Active Numbers Online: Free service with info
on international telephone numbering plans and tariffs. Includes a directory of telecom
companies, and a forum for exchanging industry-related information.
SMi Group: Conferences, workshops, and
publications specifically geared to the European telecom market.
xDSL Q&A:
Excellent, easy to understand whitepaper on digital subscriber line technology in a
question and answer format. Written by Vicomsoft.
www.erp-jobs.com:
Online employment database giving job seekers and employers in ERP, CRM,
and related technology fields an opportunity to post their career/contract
opportunities and their availability.
TelcoRock: Buy and sell
telecom equipment on this auction site.
Net2Linux: Quick, free
registration on this site will get you news and other resources on open
source networking technology.
VoiceXMLCentral:
A VoiceXML search engine and community, with resources for developers
including articles, tutorials, and industry news.
COMMfusion:
The site's mission is to provide its subscribers with a single source of
information on converging technologies.
UnixBoulevard.com:
A free Web-based community for Unix and networking
professionals that provides product and technical
support information, as well as a forum for community
members.
Session
Initiation Protocol (SIP): Directory of SIP
resources hosted by Columbia University. This
directory includes links to news, tutorials, and
organizations in the SIP sphere.
ASPIndustryNews.com:
The ASP
Industry News Web site is dedicated to addressing
developing trends in the application service provider
(ASP) sphere.
eXroads
-- The Electronic Crossroads: eXroads.com,
a service of Murray State University's Center for
Telecommunications Systems Management, offers a vast
collection of over 25,000 telecommunication links and
documents.
Palm
Infocenter.com: Dedicated to news, reviews, and feature articles of
all things related to Palm handheld devices. Includes
a light-hearted section called "Palm
Graveyard."
TECHtionary: An animated
technical dictionary featuring 400+ terms and 100,000+ Flash animation
effects defining telecommunications, data communications, networking and
Internet technologies.
availability.com: Vendor-neutral
Web site producing and aggregating content relevant to optimizing
end-to-end business availability.
Computer Professionals for
Social Responsibility's Telecom Post:
CPSR is a nationwide public-interest
organization that examines the impact of technology on society. The
Telecom Post focuses specifically on issues in this market.
TeleTruth: A national,
independent, advocacy group, dedicated to fixing the problems in
telecommunications -- from customer overcharging and harm to competitors,
to the issues surrounding broadband deployment and competition.
Carrier Access Billing:
Reference site on carrier access billing, or CABS. Includes sections on
how it came to be, why it's necessary, and whether it is an equitable
solution. A revenue calculator is also available.
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| Communications
Solutions |
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VoiceXML
Forum: Founded by AT&T, IBM, Lucent and Motorola, and chartered
with establishing and promoting the Voice Extensible Markup Language
(VoiceXML),
a specification essential to making Internet content and information
accessible via voice and phone.
CT
Pioneers: Organization for CTI resellers with a goal of promoting growth in the
industry through a commitment to education, interoperability, and standards.
International Interactive Communications Society: A
society for the advancement of interactive systems and the people who produce them,
including convergence technologies.
LinuxTelephony: News, books, mailing lists,
and more to support CTI and other telephony applications running on Linux.
Westbay's Telecom Traffic Online: Resources to assist
network professionals with telecom traffic design and analysis. Includes traffic
calculators.
ACTIUS: UK-based ACTIUS (Association of Computer
Telephone Integration Users and Suppliers) provides an open industry forum for interchange
and discussion on CTI between its members.
The
Telecom Review: Tutorials, news, reviews, and
buyers' guides.
ISDN Zone
Todd's Telephony Booth
The CT
Portal:
Over 1,300 annotated links to CTI, call center, and Internet telephony-related companies.
TeleZoo: E-commerce enabled site allowing users to
buy a full range of telecommunications products online.
CLEC.com: News on and resources for competitive local
exchange carriers.
Windows NT Fax Solutions: Self-explanatory title of
this site doesn't express the depth of its offerings: voice fax, fax development, Internet
fax and more.
JustTelephonyJobs.com: Small but
specific site for those looking for employment in the telephony industry.
www.erp-jobs.com:
Online employment database giving job seekers and employers in ERP, CRM,
and related technology fields an opportunity to post their career/contract
opportunities and their availability.
TelcoRock: Buy and sell
telecom equipment on this auction site.
Net2Linux: Quick, free
registration on this site will get you news and other resources on open
source networking technology.
The WAP Group: A worldwide
network of professionals working towards the goal of developing successful
business models based on wireless/WAP technologies.
mopilot: A WAP search engine
and more, mopilot bills itself as "Your Personal Mobile Agent."
The site is accessible by both WML and HTML browsers.
Cable
Datacom News: Cable resource put together by Kinetic Strategies, a
research and analysis firm for the broadband Internet market. Includes
sections on cable telephony, wireless broadband, and more.
All
About ASP: Web site of the ASP Industry Consortium and a resource
center for Application Service Providers (ASPs), their customers, and
their delivery partners.
TrainingCity.com:
Offers courses for the voice/data industry. Try their free online training
session on voice and data fundamentals.
TelecomCareers.net:
The name of this site says it all -- an excellent resource for both job
seekers and employers.
VoiceXMLCentral:
A VoiceXML search engine and community, with resources for developers
including articles, tutorials, and industry news.
TeleBright.com:
One-stop shopping for telecommunications service, targeted to small- to
medium-size businesses. Site allows you to compare and purchase telecom
services (long-distance, DSL, etc.) – at no cost to you, the customer.
EverythingTele.com:
An e-marketplace for vendors, service providers and product manufacturers
in the telecommunications industry. The site also offers a large
number of free telecom tutorials, plus free computer support and live
consultants.
M for
Mobile: Mobile commerce (m-commerce) analysis and news.
GSM
World: Web site of the GSM (Global System for Mobile Communications)
Association, offering a wealth of information about this wireless
communications standard.
Telepricing.com:
RFP submission vendor directory serves buyers and
sellers within CRM, ASP, CTI, call center, IVR,
telephony, and related areas. Site also includes a job
board, links, and more.
Carrier Access Billing:
Reference site on carrier access billing, or CABS. Includes sections on
how it came to be, why it's necessary, and whether it is an equitable
solution. A revenue calculator is also available.
PBX Info: Community-based site
providing information on Meridian, Lucent, Panasonic, Norstar, and other
PBX and voice mail systems. Also covers IP telephony.
Speech Application Language Tags
(SALT) Forum: Committed to developing a royalty-free,
platform-independent standard that will make possible multimodal and
telephony-enabled access to information, applications, and Web services
from PCs, telephones, tablet PCs, and wireless personal digital assistants
(PDAs).
80211hotspots.com: Locate
wireless access points that comply with the 802.11 networking standard.
The list has more than 1,400 hot spots and is growing rapidly.
BroadbandBuyer.com: A free
service that helps businesses and individuals find, shop for, and compare
high-speed Internet offerings by geographic area.
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| Call
Center |
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Outbound
Focus: Addresses best practice issues in outbound call centers. Site
is sponsored by Sytel Limited, but does not promote specific companies or
products.
CommerceNet:
Global industry consortium for companies involved in e-commerce, plus a monthly
newsletter.
CallCare Consulting Ltd.: Case studies and white
papers on workforce management, systems integration, CTI, and more.
directmarketingcareers.com: Free to
job seekers, specializing exclusively in direct marketing jobs.
Westbay's Telecom Traffic Online: Resources to assist
network professionals with telecom traffic design and analysis. Includes traffic
calculators.
Help Desk Institute
(HDI)
Supportindustry.com: Free information and
tools to help you more effectively run your support operation or help desk.
CallCenterOps: Reference site for those who
work in and manage call centers worldwide.
Callcentres.net: Web site
specifically launched to provide specialized research and analysis to the global call
center industry.
ACD Call Center Learning Center: Technology for call
center managers, including an article index (drawn from several different industry
publications) and benchmarking studies.
WhoSells800.com:
Toll free service provider directory, including long-distance carriers, local exchange
carriers, enhanced service providers, discount-rate wholesalers and aggregators, and
vanity number companies.
CRM Community.com: News, discussion groups,
articles, and more on customer relationship management.
Andrew Wetzler & Associates Inc.: Tip sheets,
articles, and an e-mail newsletter on telesales and telemarketing.
TelePlaza Tele-Classifieds: Call center job
listings, from project managers to computer telephony personnel.
Sales Marketing Network: General resource for sales
and marketing professionals, with areas dedicated to teleservices, direct marketing, and
training, and more.
CRMXchange: Tele-M@rket has
been renamed CRMXchange and redesigned to better reflect additional
content focused on customer relationship management.
STI
Knowledge 2000: Professional organization offering help desk certification programs. Site
includes access to white papers, tips, and glossary.
JustHelpDeskJobs.com: As the name says, a
job site for help desk professionals.
RealMarket Research:
Daily reports on the customer relationship management industry.
CRM Forum: Based in Scotland, this
comprehensive site offers free articles, case studies, job openings, and more.
BenchmarkPortal: CRM
informational site produced by Purdue University.
SOCAP: The Society of Consumer
Affairs Professionals in Business is an international professional
organization of consumer affairs/customer service professionals within the business
community.
CRM Central: Infact Research's Web site, with comprehensive lists of CRM companies,
case studies, articles, and other resources.
www.erp-jobs.com:
Online employment database giving job seekers and employers in ERP, CRM,
and related technology fields an opportunity to post their career/contract
opportunities and their availability.
Call Center Search:
Specializing in the recruitment and placement of call center management.
CallCenterJobs.com:
Sleek interface and enhanced search and storage features allow job seekers
and employers to exchange information on positions in the call center,
help desk, telesales, and e-commerce industries.
CallCenterCareers.com:
Job board dedicated to the call center industry. Includes a job search
agent and ability to see a full list of all employers with current
openings.
ITtoolbox
CRM: Community for CRM
professionals providing technical discussion, job postings, an integrated
directory, news, and more.
CRMGuru.com: Talk to experts in or
ask questions about customer relationship management. This site is a
spin-off of the consulting firm Front Line Solutions.
CallCenterWorld.com:
Free resource for the global call center community, offering articles,
jobs, news, research, and more.
Customer
Contact Strategy Forum: An association of senior
executives who have responsibility for the direction of their
organization's call centers. Even non-members can benefit from the site's
articles and industry links.
RealMarket:
Customer relationship management (CRM) news and information.
Call
Center Depot: Resources for call center professionals, including
industry links, articles, and a marketplace of products and services.
Telepricing.com:
RFP submission vendor directory serves buyers and
sellers within CRM, ASP, CTI, call center, IVR,
telephony, and related areas. Site also includes a job
board, links, and more.
The Call Center Group: Recruits call center management
and operations personnel. It houses an active database
of call center candidates from around the United States.
Jazzed About Customers:
Information about and resources regarding National Customer Service Week,
plus free tips for call center professionals.
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IP xStream
MIT Internet &
Telecoms Convergence Consortium
The CT
Portal:
Over 1,300 annotated links to CTI, call center, and Internet telephony-related companies.
The Kauffman Group
is is an enhanced fax technology and services analysis and consulting firm. Maury
Kauffman's latest report, How To Make Money In Fax Over IP, is available here.
The IP Multicast Initiative (IPMI):
International multi-vendor forum accelerating the adoption of the IETF's IP Multicast
standard. Includes several good technical white papers.
Synergy Research Group (SRG): SRG
provides quarterly reports and analysis for emerging VoIP, VPN, next generation Gigabit
and Terabit IP switch, SS7 gateway, and Dense Wavelength Division Multiplexer markets.
OpenH323 Project: Developer's site dedicated to
building an open source H.323 protocol stack for Linux and Win32.
iLocus: UK-based Web site that tracks Internet
telephony and fax market news.
CLEC.com: News on and resources for competitive local
exchange carriers.
CRMXchange: Tele-M@rket has
been renamed CRMXchange and redesigned to better reflect additional
content focused on customer relationship management.
Windows NT Fax Solutions: Self-explanatory title of
this site doesn't express the depth of its offerings: voice fax, fax development, Internet
fax and more.
ChatOverIP.com: Hosts
monthly live chats with key IP telephony industry executives as the speakers.
JustTelephonyJobs.com:
Small but specific site for those looking for employment in the telephony industry.
OpenPhone Project: Vendor-neutral site
(sponsored by Quicknet Technologies) dedicated to the development of
high-quality, low-density, multi-platform Internet telephony solutions.
QoS
Forum: Industry alliance of companies rolling out IP QoS products and
services. Includes information on the implications of new IP QoS
capabilites in implementing SLAs, VPNs, and ISP services.
CATV
CyberLab: Formerly the Cable Call Connection, this is a one-stop
information source on cable telephony and networking. Content includes a
voice over cable white paper, market research, vendor lists, and more.
The
SIP Center: SIP (Session Initiation Protocol) is a protocol developed
to assist in providing advanced telephony services across the Internet.
The SIP Center focuses on the interoperability and deployment of SIP
products, networks, and services in a easy-to-use site.
PacketCable:
PacketCable is a project conducted by CableLabs and its member companies
aimed at identifying, qualifying, and supporting Internet-based voice and
video products over cable systems.
CT
Axis: Provides listings of
Internet telephony service providers and products
along with tutorials and beginners' guides.
Telepricing.com:
RFP submission vendor directory serves buyers and
sellers within CRM, ASP, CTI, call center, IVR,
telephony, and related areas. Site also includes a job
board, links, and more.
Optical
Ethernet Resource Center: Promotes Optical Ethernet as the best way of dealing
with the increased data volume and bandwidth demands
of the MAN. Features whitepapers, standards
information, industry news, and resource links.
Wireless Internet Service Providers
Association: WISPA is a non-profit organization and co-operative,
formed to serve the interests of WISPs and ISPs worldwide.
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