ScriptLogic, a company that deals in Microsoft (News - Alert) Windows systems and security management, demonstrated its PacketTrap IT network monitoring and IT infrastructure management solution and Help Desk Authority for efficient help desk ticket tracking, at Interop (News - Alert) Las Vegas 2011.
According to the company, PacketTrap IT is a comprehensive network monitoring & IT infrastructure management solution that solves problems with bandwidth and performance. It is capable of solving issues related to bandwidth, connectivity, network and infrastructure performance that are often constant, time-consuming issues for IT departments.
Help Desk Authority is help desk software for customer service management and trouble ticket tracking. It is a customizable platform that includes powerful automation and management tools. The PacketTrap IT integrates seamlessly with Help Desk Authority to automatically generate help desk tickets for network issues.
The company claimed that users can deploy both these solutions to monitor the health of their network and easily finish more in-depth troubleshooting.
An official associated with Acrux Consulting commented that from an operational perspective, it is important for one to have the multi-layer visibility and alerting functionality that PacketTrap IT provides so that users can minimize attendee issues and fix problems before they impact operations. Separately, using Help Desk Authority to track any issues that do occur, users can guarantee rapid response time.
Officials with ScriptLogic (News - Alert) stated that for more than a decade, ScriptLogic has developed solutions to help administrators effectively manage desktops, servers, Active Directory and more recently their entire network; during that time they’ve truly seen an evolution in the devices and new technologies IT departments make available to end users. Selection of both PacketTrap IT and Help Desk Authority for use by Interop, an organization fully committed to IT excellence, validates ScriptLogic’s efforts to deliver solutions to meet customers evolving needs.
Nathesh is a contributing editor for TMCnet. To read more of Nathesh's articles, please visit his columnist page.
Edited by Rich Steeves