[January 20, 2005]

Zultys Now Mac & Linux Compatible

BY JOHANNE TORRES

Provider of VoIP ( define - news - alert) software Zultys Technologies just announced the availability of MXIE now running on Macintosh and Linux. The company currently uses MXIE (Media Exchange Interface for End Users), a computer telephony application for its VoIP-based services and products.

MXIE is a desktop application, used in conjunction with the MX250 IP PBX, and is an integral part of the solution to provide converged features and functions to further implement Internet telephony-based services. MXIE supports multiple languages and provides users, operators, or call center agents access to instant messaging (IM), chat, voice mail, and faxes.

"All users in a company, whether using Macs, PCs, or Linux, can now manipulate their own presence state and view that of other users, regardless of the computing platform they choose to use," said Iain Milnes, president of Sunnyvale, California-based Zultys Technologies.

The MXIE application allows a person to log in as a user, an operator, or an agent in an ACD group. The user may log in to one or more than one of these roles simultaneously. This allows a user to fulfill multiple roles without having to have multiple applications open, without needing to learn a different application, and without requiring any special equipment. When the user receives an incoming call, MXIE clearly displays whether the call is personal, or for the group. This allows the person to greet the caller appropriately.

MXIE provides an address book, allowing users to create customized buddy and distribution lists. Users can control any SIP phone to make and receive calls. The directory shows the presence of everyone in the company and allows calls to be initiated without needing to know the phone number. MXIE allows users to set up preferences to determine how calls can be handled, based on presence and availability (e.g., in a meeting or at lunch).

MXIE includes the following features:

· Listen, manipulate, and forward voice mails
· View, and forward faxes
· View presence and indicate presence state to other users
· Send and receive instant messages (IM) and chat
· Associate with and control a desktop or softphone
· View a complete call log of incoming and outgoing calls (including missed calls)
· View company directory and create local directories
· Dial any person from the directories
· Log in as an individual, or as a member of operator or ACD groups

This software is a desktop application custom built to support Mac OSX, Red Hat and SuSE Linux, as well as Windows 2003 and XP and is currently available. Users can instantly switch between any of the following languages: English (US, AU, NZ), French (FR, CA), German, Swedish, Italian, Polish, Russian, Spanish, Korean, Chinese (simplified and traditional), and Japanese. The single license fee allows a user to choose to run MXIE on any one OS. The fee is $45 to $65 per user, depending on quantity.

Zultys Technologies
www.zultys.com