Brian L. Roberts, Comcast’s chairman and CEO, announced today that Boston and Hartford, CT are two of the next markets to launch Comcast Digital Voice, the company’s VoIP-based calling service. Roberts unveiled the company's plan to begin rolling out the service next month during a speech before the Greater Boston Chamber of Commerce. Boston and Hartford are two of the 20 markets where the product will be available this year. "Comcast is delivering on its promise to provide customers with a reliable, efficient and innovative voice service that redefines how consumers will use communications to enrich their lives," said Roberts.
Comcast says its Digital Voice offering is a residential telephone service that travels over the company's privately managed broadband network using IP technology. The company says this differentiates Comcast's phone service from VoIP providers and enables Comcast to ensure the quality and reliability customers expect from a primary phone service.
Comcast Digital Voice phone service uses the same network that delivers Comcast High-Speed Internet, Digital Cable, video on demand, high-definition television and digital video recorders, providing consumers with choice and control; the simplicity of one bill for all Comcast services; and the convenience of calling one number for customer service.
"Our network serves as a foundation for both today's voice, video and data products, and for future convergence and interactive applications that many have only started to imagine possible," added Roberts.
Comcast Digital Voice offers customers digital quality service that includes unlimited local and domestic long-distance calling, enhanced voice mail features, E911 service and 12 of the most popular calling features (including Call Waiting, Caller ID, 3-Way Calling) for $39.95 monthly.
The company claims to have the E9-1-1 all covered along with battery backup and 24x7 network monitoring, customer care and technical support. The company plans to reach 20 markets and 15 million homes with this new service in 2005, and all Comcast markets, approximately 40 million homes, by year-end 2006.
|Johanne Torres is contributing editor for TMCnet.com and Internet Telephony magazine. Previously, she was
assistant editor for EContent magazine in Connecticut. She
can be reached by e-mail at email@example.com.