Provider of VoIP performance management solutions Brix Networks announced this week that PRIMUS Telecommunications Canada Inc., a telecom carrier and ISP in Canada, selected its service assurance products to measure and verify the quality of the telecom’s TalkBroadband Internet telephony service.
PRIMUS Canada will initially deploy the Brix VoIP PreQual Application as part of its recently introduced, free Web portal My TalkBroadband, which lets customers manage their calls and various business and residential service features online.
"In order to ensure PRIMUS TalkBroadband customers continue to experience the best VoIP call quality in Canada, we have deployed Brix Networks' industry-leading VoIP management solutions to monitor and constantly improve our VoIP phone services," said Matt Stein, VP, new technology and services, at PRIMUS Canada.
Stein believes that this is the largest voice quality over broadband monitoring platform of its kind available in Canada, stretching from coast to coast throughout the country's largest ISPs. In addition to testing the ISPs' networks, PRIMUS Canada will be integrating Brix’s technology into its ordering process to test and pre-qualify customers' Internet connections for optimal use of PRIMUS TalkBroadband.
"PRIMUS Canada's world-class network allows the company to continually develop new services for its subscribers," said Tom Pincince, president and CEO of Chelmsford, MA-based Brix Networks. "By using our VoIP PreQual Application, PRIMUS continues to demonstrate its leadership as a provider that routinely employs best practices and solutions in order to better serve the needs of their customers."
The Brix VoIP PreQual App includes a PreQual Console and the PreQual Agent. The PreQual Console allows a carrier's customer care or marketing staff to view, search, and report on the quality of a VoIP service prospect's broadband connection. Potential subscribers and existing users will be able to download the Java-based PreQual Agent on demand from a Web browser, and the Agent then initiates test VoIP calls and reports the quality and performance results directly to the PreQual Console for further analysis.
The system also features the Brix Tri-Q Analysis, an integrated hardware and software VoIP management program that provides service testing across each of the three most important areas that impact users' experience of quality: signaling quality (call setup performance); delivery quality (media path network performance); and call quality (overall voice clarity and call experience).
PRIMUS Telecommunications Canada Inc.
www.primustel.ca
Brix Networks
www.brixnet.com
| Johanne Torres is contributing editor for TMCnet.com and Internet Telephony magazine. Previously, she was
assistant editor for EContent magazine in Connecticut. She
can be reached by e-mail at jtorres@tmcnet.com. |
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