And the outage goes on, and on, and on. Once again,
alert) was out, and business customers are getting very, very angry.
Flame postings inundated online forums everywhere. �Yet again... 918
area. We've been down four times now and as a business customer, this is
unacceptable. We'll be looking for a new provider,� wrote one obviously
unhappy biz customer on Broadbandreports.com�s VoIP forum.
The provider calls the outage a delay with the
service, while customers call it a reason to switch back to legacy� The
outage has brought hour-long service interruptions to thousands of
customers across the country. According to the service provider, only a
handful of cities like Pittsburgh, Milwaukee, Boston, and Greensborough,
N.C, felt the crash, when users were not even able to log on Vonage�s
Web site. Many angry customers posted numerous complaints on an array of
message boards announcing cut-offs in major southern metro areas like
Dallas, various cities in California, and Las Vegas.
Vonage has been suffering service hiccups for two
weeks now, making a slew of customers wonder if dropping traditional
land telephone lines in the near future is a good idea after all. This
mishap also makes us wonder what happens to businesses relying 100
percent on this new technology. It would be terribly embarrassing to be
in the middle of a crucial conference call, perhaps, and have the whole
system shut down� What do you do?
It is clear to many that the technology is still
its infancy, however, these services are surely expected to boom into a
double-digit subscriber base within the next two to three years.
Johanne Torres is the Assistant Editor for TMCnet.com and Internet
Telephony magazine. Previously, she was the Assistant Editor for EContent
magazine in Connecticut. She can be reached by e-mail at firstname.lastname@example.org.