article on the difficulty in porting my home telephone number via
Vonage, you will know it took me five months to get frustrated enough
that I decided it was easier to switch to another VoIP
alert) carrier than to
wait for Vonage to port my number. I received many letters about my
Vonage article, some with similar LNP (define
alert) experiences and others with less
painful ones. Everyone, it seems, is contemplating switching to VoIP and
there were many opinions expressed on my experience.
As I have
mentioned in my
previous writings, CallVantage (news
alert) does not offer nation wide coverage,
so my CallVantage number was out of New Jersey. While waiting to port,
the line was used exclusively for outbound calling until there were
numbers in my area available, which I was told would be soon.
July 12th, I received a
release from AT&T (news
quote) saying that CallVantage would be accessible in my
home town! This was excellent news to me. I called immediately to get my
number ported via local number portability (LNP). I was told that the
transfer would take a few weeks. I didn’t believe this for a second
based on my past experience but I played along. To my amazement, in the
same week - Friday, July 17th to be exact - I received a
call from AT&T to tell me that my number had ported! Success! I was so
equipment at home now needed updating. I was sent some instructions to
follow and was given a few numbers of people that could help me if there
were any problems. I suspected that not everyone gets this VIP treatment
(I am not complaining one bit, mind you) and was curious as to what
problems might arise.
I followed the instructions to port my number, which included clearing
some information from the D-Link telephony adapter (TA) and downloading
the latest upgrades. You are required to wait between 5-25 minutes for
the updates to download into your TA and once completed, the status
light on the TA turns green.
to embark on this process somewhere after Conan O’Brian’s monologue, but
before the musical guest. I waited 25 minutes, then 30 (until whatever
comes on after Conan) and then I threw in the towel and went to bed. I
had lots of work to do on Saturday, so I woke up just after 7:00 AM and
decided to check on the TA. Still, no green light.
the number given to me in the e-mailed instructions (not the special VIP
numbers, as it was so early) and explained to them that my green light
didn’t come on. The support agent told me to repeat the steps of
clearing the key, followed by performing a soft reset of the TA (while
keeping my current settings) and then going back into the CallVantage
site to download the software again. When we got to the point where I
was supposed to wait 5-25 minutes, I asked her if she was going to wait
with me until the light turns green and she said yes. Nice! Support
people will usually try to get rid of you as soon as humanly possible. Well, not
one minute later the light turned green and my service was working. I
had a dial tone. She placed a call to me just to make sure I was
receiving inbound calls and it worked like a charm.
have VoIP and LNP. This is a historic moment for me, after having
written about Internet Telephony since the mid-nineties. I have finally
converted my home number.
I do have a
simple warning to others that want to go down the same path: no cell
phones work in my house, a by product of living in Fairfield County, CT
where neighborhood residents don’t allow many cell towers. If I didn’t
have a PSTN (define
alert) line as a backup, I would never have been able to have the
support person walk me through the process of fixing my service. And
another thing, before switching 100% to VoIP in my house, I will invest
in a UPS just to be sure I have telephony at all times. You may want to
consider doing the same.
signing off now to make some VoIP calls. In the mean time, may your QoS
be excellent, your calls crystal clear and your LNP issues non-existent!
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