Who are we? Why are we
Welcome to tmclabs.com, the online home of TMC Labs.
Answering the questions of "who are we" and "why are we
here" is easy: we are an experienced staff of engineers who know how to
effectively communicate, and it is our job to acquire, install, evaluate and
relay to our readers the advantages and pitfalls of the latest hardware and
software for several high-tech markets.
TMC Labs began our mission in early 1996 as CTI Labs, coinciding with
the debut of CTI magazine. In the beginning, our publishers defined
our mission thus: "To conduct unbiased product reviews in the style
of the best computer magazines, but focused on customer-facing products
and solutions, such as call center technologies and CRM."
Since then, TMC Labs' mission has evolved to include VoIP technologies
like VoIP gateways, softswitches, and QoS, as well as enhanced services
that service providers can offer their customers. With the addition of
product reviews for several other TMC publications, including Customer
Inter@ction Solutions magazine, Internet Telephony, and TMC's
online magazines BiometriTech and Planet PDA, we changed to a more fitting
name: TMC Labs.
We at TMC Labs have built a solid reputation in the industry, and we
pledge to continue providing the most complete, most objective, and most
definitive product reviews in the trade.