White Paper Library
TMCnet has created this new service to help you with the tasks of research and analysis in hopes to increase your productivity. Using more simplified searchcriteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.
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Strategic Solutions Series: Examining the Customer
TMC's CUSTOMER Magazine
10/16/2012 2:57:54 PM
This comprehensive report delivers information on the ever-changing customer experience. Learn about the technologies available that can improve the customer experience and your business.
This exclusive report will include:
• How to Improve the Customer Experience
• The Importance of a Unified Multi-channel Contact Center
• How to make Customer Information Work to Your Advantage
• Elevating Customer Care via the Cloud
• Delivering Expansive Functionality at an Affordable Price
The Social Business: Advent of a new age
10/2/2012 10:40:07 AM
As the world becomes more instrumented, interconnected and intelligent and the population continues to embrace social computing, today’s enterprises face the dawn of a new era – the era of the Social Business. Just as the Internet changed the marketplace forever, the integration of social computing into enterprise design represents another enormous shift in the landscape. Organizations that successfully transform into a Social Business can potentially reap great benefits – among them the ability to deepen customer relationships, drive operational efficiencies and optimize the workforce.
Forbo Customer Case Study
10/2/2012 10:38:12 AM
This client success story illustrates how a manufacturer in Europe easily integrated IBM Connections with their existing IBM Lotus Notes software, and decreased the frequency of status meetings by 75 percent, while improving efficiency and transparency within a pilot program. IBM Connections social software supports collaboration and provides greater visibility into projects. It supports faster and more accurate decision-making processes because skills and information are now easier to find.
Collaborate at the speed of business
10/2/2012 10:36:29 AM
The goal: Collaboration at the speed of business. Organizations feel the pressure every day for higher productivity, more innovative ideas and lower operating costs. In response, forward-thinking enterprises are becoming social businesses—activating dynamically constructed networks, including employees, customers and business partners, to improve and accelerate how work gets done.
Building the Better Cloud
Cloud Computing Magazine
9/27/2012 4:25:45 PM
While cloud computing continues to grow in both demand and the number of players in the market, there are only a few real contenders when it comes to public cloud services.
Many cloud service providers, including Amazon, may be an affordable option, but they typically do not offer the performance and reliability organizations need to truly leverage the benefits of cloud.
Evaluating services can be a tedious process. Download this complimentary white paper to learn more about "Building the Better Cloud".
Voice Broadcasting and Outbound IVR: A Cost Effective Way to Get Your Message Heard
9/25/2012 5:18:51 PM
In today's consumer driven marketplace, one of the basic principles of business is that a satisfied customer becomes a loyal customer. While many organizations rely on inbound feedback and phone calls from consumers to handle questions or complaints, proactive outbound information to consumers to keep them informed of new services, products, promotions, and policies can be an integral part in building stronger consumer relationships. This whitepaper will discuss the features and services offered with cloud-based voice broadcasting and outbound IVR solutions, and how they can be implemented by an organization to offer greater flexibility in providing high quality customer service, as well as provide a vehicle for alternative marketing campaigns to gain customer retention, along with lower than expected costs to immediately impact a company’s business.
A Snapshot into Cloud Storage Adoption
7/30/2012 6:10:59 PM
This report analyzes more than 100 survey respondents to understand the current state of cloud adoption in general, and cloud storage adoption particularly. We found a number of surprises (more people have implemented or plan to implement cloud storage than any other cloud computing initiative, including software as a service), as well as confirmation on a few widely held assumptions (security/loss of control remains the single biggest objection to cloud storage). Download the report to understand how your peers are using the cloud and the benefits they’ve begin to see as a result.
The Perfect Blend: The Case for MSPs Delivering Hybrid Storage Solutions
7/26/2012 12:14:53 PM
MSPs have spent the last decade educating their customers about the need to enhance their data backup, archiving, and disaster recovery strategies. Cloud has certainly offered customers a new way for expanding their data management options, but it isn’t the only way. In fact, choosing a cloud only backup solution may not be the most cost effective and/or optimal solution for the vast majority of companies, from SMB to the largest enterprise.
Rethink IP/Optical Core Management: A service aware approach to managing the integrated IP/Optical core
7/23/2012 11:17:45 AM
As service providers take steps to integrate the IP and optical layers of their network infrastructure to ensure optimal efficiency, they are faced with the challenge of adjusting systems, workflows and processes. Flexibility in these integrated IP/Optical networks is paramount. Often there are distinct groups with separate management systems for IP data and optical networks so there must be an option for both integrated and divided responsibilities. The Alcatel-Lucent 5620 leverages multi-domain, multi-layer management that spans both domains to unify workflows, which achieves maximum efficiency across the broader IP/MPLS and optical management tool-set and OSS environment.
Cloud Communications and IVR
7/12/2012 10:15:19 AM
Cloud Computing, Platform-as-a-Service, and Cloud Communications have become mainstream buzzwords in the information technology world, yet these terms are often misunderstood. However, if implemented, Cloud Communications deliver significant benefits along with advanced features and functionality, without straining a company’s budget. As one of the fastest growing technologies, more and more organizations are adopting Cloud Communications, and while Cloud Communications are remarkably changing the way companies do business, many are still unaware of the benefits Cloud Communications could bring to their business operations. This whitepaper will discuss the features and services offered with Cloud Communications, and how they can be implemented by an organization to offer greater flexibility, along with lower than expected costs to immediately impact a company’s business.
How to Keep an E911 Implementation Simple
7/11/2012 3:59:25 PM
The lack of location information attached to an outgoing 9-1-1 call placed from behind a multi-line telephone system can result in tragedy. Unfortunately, the majority of organizations that utilize a PBX are either unaware that an issue even exists, or have found the task to implement for E9-1-1 to be too complex or cost-prohibitive. Add VoIP phones, SIP trunking, multi-site campuses, or remote workers into the mix and a telecom director is suddenly faced with a project that seems insurmountable, both cost-wise and from a time management perspective. It’s a project, though, that can’t be ignored: measures must be taken to ensure compliance with legislation, avoid liability issues, and most importantly – protect the organization’s people.
With so many pieces of the puzzle to put together it can be difficult to know where to begin. This white paper explains the different pieces to consider when implementing E9-1-1 and suggests best options on simplifying the process.
6/22/2012 5:42:33 PM
Using a private cloud platform has transformed the economics of how we deliver services and also opened up the opportunity to offer higher-value services. We used to offer web hosting services on dedicated and virtualized servers. But, even in virtualized environments, I would need separate machines for each individual task and for different operating systems. The CA 3Tera AppLogic platform gives me a lot more flexibility.
Cloud Luminary 2
6/22/2012 5:41:16 PM
Three years ago, one of the developers on David Guthrie’s team was working on a new messaging application. He was really frustrated with how long it was going to take to procure and provision the resources he needed for a test bed, and how long he knew it would take to make any changes if he found through the testing process that he needed more CPU or more memory to deliver better performance. So, he went looking for a better solution.
The Arrival of Cloud Thinking
6/22/2012 5:39:19 PM
Much is being made of the “the cloud.” The money it will save. The agility it will bring to computing. What is less obvious is how IT departments are actively employing cloud services today. How they are reacting to both public and private cloud initiatives. What it will mean over the next couple of years for IT decision makers and implementers. To examine these questions, a study of IT professionals was conducted in North America and Europe to understand their perceptions and plans for cloud computing.
6/22/2012 5:37:46 PM
Transitioning a web system is a big undertaking and not something to be taken lightly. DonorsChoose.org is a website where public school teachers post their best ideas for classroom projects that their schools can’t afford. Donors browse the projects, find ones that inspire them and help bring them to life with their credit card. After a project is fully funded, we purchase all the materials, ship them to the classroom and then the donors receive a thank you back from the classroom in the form of digital photos and thank you cards.
Enliven conversations with Video
6/18/2012 9:40:47 AM
Today we talk with or message nearly anyone at any time. Smartphones
have freed us from fixed locations and bulky computers. The Internet, highbandwidth
networks and thousands of applications promise to enhance our
interactions and improve productivity. But, despite these milestones, most
conversations remain substantially unchanged.
How do we take conversations to the next level? How do we make them more
personal and meaningful? And how do we discern the nuances and subtleties
we experience in face-to-face conversations?
We meet these challenges by enlivening conversations with video. Networks
are capable of optimal video delivery, people are increasingly receptive to
video technologies and powerful video-capable devices abound. The time
is right to engage in a new conversation enlivened by video.