White Paper Library
TMCnet has created this new service to help you with the tasks of research and analysis in hopes to increase your productivity. Using more simplified searchcriteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.
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White Paper Library Search
M2M for Industrial Remote Asset Monitoring
4/4/2013 8:56:26 AM
This paper explores how M2M can change how companies manage and maintain widely distributed industrial equipment, resulting in better equipment uptime, dramatically lower servicing costs, and even the ability to offer entirely new commercial and pricing models. This paper is intended for industrial equipment manufacturers that service the equipment they sell, but it’s also relevant for any organisation that has an extensive estate of equipment to maintain.
Real-time Data from Remote Machines
4/4/2013 8:54:26 AM
The potential of M2M communications is almost unlimited: applications include fleet and asset tracking; smart metering; industrial, building and home automation; improved security, and more. This paper explores the key business drivers behind M2M wireless communications ,the different hardware, software and communications elements involved, and describes how to introduce M2M technology effectively on a global scale.
5 most common mistakes people make when selecting a business phone system.
2/26/2013 11:46:10 AM
The phone allows your business to flourish. It's your lifeline to the outside world and is critical to the image you project to customers. You need to ensure that the system you choose is reliable and adaptable to the changing needs of your growing business. This white paper outlines the 5 most common mistakes people make when selecting a business phone system. Find out how you can avoid making these mistakes.
TRUSTe recognized RingCentral’s cloud-based business phone system as a top option.
2/26/2013 11:44:43 AM
TRUSTe, a leading online privacy provider, was in the process of moving offices and in search for a hosted phone system. This case study examines how TRUSTe recognized RingCentral's cloud-based business phone system as a top option. Find out how TRUSTe is now able to manage the system from anywhere and is experiencing 50% time savings.
Benefits of adopting cloud-based telephony over on-premise solutions.
2/26/2013 11:43:02 AM
Have you thought about using a cloud-based solution for your business? Many businesses are now choosing cloud-based solutions due to greater flexibility, lower operating costs and ease of implementation. Read on to learn about one management company's move to a cloud-based phone system and the benefits that were gained.
The Broadening of Contact Center Horizons
2/26/2013 9:56:19 AM
Savvy executives recognize that effectively utilizing their contact center technology and human resources can mean the difference between being a market leader and just being one of the pack. In this paper, The Broadening of Contact Center Horizons, we’ll look at how investing in the right contact center solution can help transform your enterprise and enhance your business outlook.
When Machines Talk to Machines: M2M deployment can make your business systems smarter
2/19/2013 4:22:10 PM
This paper explores the rapid emergence of M2M technologies, the factors that are driving the rapid adoption of M2M, potential implementation challenges and key considerations, and the key areas in which businesses and organizations can take advantage of M2M to make better and more effective decisions more rapidly.
Capture the Customer Experience with Web-based Solutions to Record, Search, and Analyze Conversations Between Customers and Agents
2/6/2013 2:55:34 PM
Call recording and speech analytics applications help businesses gain and maintain an edge by delving deeper into the key challenges faced by contact centers and customer service departments (both in-house and outsourced).
Read how companies can create customizable content searches that automatically monitor audio recordings of conversations and provide access to invaluable information contained within customer interactions. Learn how to use this knowledge to achieve business goals of increased customer satisfaction, added revenue, quality compliance and greater workplace efficiency.
Beyond Call Recording and Quality Assurance: How Businesses are Using Speech Analytics to Close Critical Knowledge Gaps
2/6/2013 2:54:17 PM
Business owners and managers are realizing that the conversations taking place every day between their employees and customers hold much more valuable information than previously understood, and which traditional call recording alone cannot provide. Read how companies are accessing in-depth business intelligence contained within these daily conversations using advanced, cloud-based call recording and speech analytics technology to gain direct insight into their customers’ experiences to:
1. Improve the customer experience
2. Optimize internal processes
3. Identify cost saving opportunities
4. Collect competitive and market intelligence
Your Gateway to a better 2013
Internet Telephony Magazine
1/3/2013 2:53:11 PM
Learn how your company can adapt to and embrace the latest in networking technology and communications capabilities without heavy upfront costs.
Sangoma delivers gateways and transcoding devices that enable traditional service providers to better compete with the cablecos and mobile broadband providers of the world.
On the enterprise side, Sangoma is helping businesses more easily and affordably adopt the popular Microsoft Lync unified communications platform by providing them with integrated PSTN gateways and their new Lync Express, the only all-in-one Lync Server appliance with a built-in VoIP gateway.
See how your business can get the latest and greatest technologies… without breaking the bank. Download this supplement from INTERNET TELEPHONY now.
An Inside Look Into How Groupon Does Support
11/21/2012 10:48:13 AM
Groupon is one of the most impressive business stories in recent memory with its explosive growth in customers and revenue. On average, Groupon’s customer support agents field 15,000 tickets per day. Download this whitepaper to learn how Groupon was able to quickly set up their customer support department to keep its 25 million+ customer base happy using Zendesk.
How To Support Your Customers with Twitter
11/21/2012 10:44:12 AM
Today, customers are engaging with brands through multiple channels including email, voice, online chat, forums, knowledge bases and social networks. In fact, each month almost 20 percent of people who use Twitter are seeking customer support from a business. Download this white paper to learn how to quickly integrate Twitter into your support department, streamline your whole customer service experience and bolster your team’s effectiveness.
Guide to Multi-Channel Customer Support
11/21/2012 10:40:22 AM
Gone are the days when a customer could only communicate to your business through one-to-one channels like mail, the phone, or in person. The conversations around your business and your customers are happening in greater numbers across an increasing number of communication channels every year. Download this white paper to learn more about the benefits and best practices for offering multi-channel support, as well as leveraging a fast mobile platform within your support team.
Zendesk for Salesforce: An Integration Guide
11/21/2012 10:35:55 AM
The key to a thriving business is creating a growing pool of happy and loyal customers. To achieve this, many businesses are establishing a customer-centric vision and tactical strategy in order to provide exceptional customer experience. Therefore, it is imperative that companies closely track all of their customer interactions throughout the customer lifecycle. Download this white paper to learn more about the benefits and best practices for integrating Salesforce CRM with Zendesk help desk software, along with how quickly you can get both platforms to work together.
SaaS Help Desk Software: Your 6 Requirements
11/21/2012 10:33:46 AM
Software-as-a-Service (SaaS) has come of age. In every industry, enterprises large and small are making the switch from on-premise enterprise software applications to hosted services. Among the applications being transitioned to SaaS, high on the list of priorities are those designed to help manage customer support. However, not all SaaS products are equally mature and feature rich. Organizations considering web-based help desk solutions should carefully evaluate vendor offerings against key criteria, including how quickly they can integrate the software into their support department. Download today.
Simplify, Virtualize and Innovate your Customer Service Operations
11/15/2012 4:21:25 PM
Implementing a standards-based, 100% software solution helps you adopt new communication channels such as web, mobile and video for Customer Service. In addition to addressing today's challenges of optimizing costs, Genesys SIP Contact Center Solution helps you better utilize your resources through virtualization. You can put in place a platform that is future proof and innovate Customer Service.
TMC is proud to present Simplify, Virtualize and Innovate your Customer Service Operations, an on-demand webcast brought to you by Genesys. Listen to Jim Kraeutler, Strategic Business Director for IP Virtualization share 10 success stories in 20 minutes. Learn how:
• A Ticket Sales and Distribution company in USA achieved ROI in 12 Months
• A Healthcare Provider in Italy is using video for patient communication
• A Retail Bank in Middle East is using video to communicate with high-value customers
• An Insurance Provider in France improved agent efficiency by 20%
• A Telecom Service Provider in United Kingdom has achieved 99.999% uptime
Don't miss Simplify, Virtualize and Innovate your Customer Service Operations. Learn how you can virtualize your Contact Center infrastructure and save UP TO 50%
Taking Aim at a Moving Target: Creating Better Customer Relationships with an Integrated Mobile Strategy
11/15/2012 4:18:57 PM
Smartphones and tablets have transformed the business landscape at breakneck speed. Consumers are constantly searching for the newest and greatest mobile technology as sales outpace traditional PC's. But while organizations of all stripes have been quick to recognize the impact of the mobile channel, they haven't acted strategically when it comes to putting mobility's greatest strength to work.
Download Taking Aim at a Moving Target: Creating Better Customer Relationships with an Integrated Mobile Strategy. This white paper is designed to expose a more relevant and personalized customer experience with mobile as the base platform.
• Discover the customer expectation for mobile and why it isn't being met
• Learn how to create a uniquely mobile dialogue for engaging your customers
• Gain insight into how to provide a constantly compelling cross-channel experience
Don't miss Taking Aim at a Moving Target: Creating Better Customer Relationships with an Integrated Mobile Strategy. There is opportunity to turn simple transactional usage into dynamic and personalized interactions across devices, channels and geographies. The only question that remains is whether you are ready to implement it.
Getting closer to the customer: A challenge for the C-suite
11/15/2012 3:57:40 PM
Getting closer to the customer is an Economist Intelligence Unit report which examines how the dialogue between customers and companies has changed with the advent of new communication channels such as social media and mobile. No longer can a marketing team or corporate communications group be the social voice; rather, communications must take the form of a dialogue with customers that comes from the top. So how does an organization integrate the new status quo into the way they do business?
Read this report, Getting closer to the customer: A challenge for the C-suite, for a better understanding of what your customers expect in their interactions with your company and how you can use that to your advantage.
• Learn why the new communication reality has left companies confused and in a state of flux
• Discover why putting too much emphasis on social media can hinder a holistic response
• Understand why a single individual responsible for communication channels reduces internal confusion and leads to a more coherent approach
Don't miss the Economist Intelligence Unit report Getting closer to the customer: A challenge for the C-suite. Also get access to an infographic which presents a high level view of the findings. There is a new dialogue for business. Learn what it is and how to maximize your company's voice through rich interaction with your customers.