White Paper Library
TMCnet has created this new service to help you with the tasks of research and analysis in hopes to increase your productivity. Using more simplified searchcriteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.
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White Paper Library Search
Cloud Communications and IVR
7/12/2012 10:15:19 AM
Cloud Computing, Platform-as-a-Service, and Cloud Communications have become mainstream buzzwords in the information technology world, yet these terms are often misunderstood. However, if implemented, Cloud Communications deliver significant benefits along with advanced features and functionality, without straining a company’s budget. As one of the fastest growing technologies, more and more organizations are adopting Cloud Communications, and while Cloud Communications are remarkably changing the way companies do business, many are still unaware of the benefits Cloud Communications could bring to their business operations. This whitepaper will discuss the features and services offered with Cloud Communications, and how they can be implemented by an organization to offer greater flexibility, along with lower than expected costs to immediately impact a company’s business.
How to Keep an E911 Implementation Simple
7/11/2012 3:59:25 PM
The lack of location information attached to an outgoing 9-1-1 call placed from behind a multi-line telephone system can result in tragedy. Unfortunately, the majority of organizations that utilize a PBX are either unaware that an issue even exists, or have found the task to implement for E9-1-1 to be too complex or cost-prohibitive. Add VoIP phones, SIP trunking, multi-site campuses, or remote workers into the mix and a telecom director is suddenly faced with a project that seems insurmountable, both cost-wise and from a time management perspective. It’s a project, though, that can’t be ignored: measures must be taken to ensure compliance with legislation, avoid liability issues, and most importantly – protect the organization’s people.
With so many pieces of the puzzle to put together it can be difficult to know where to begin. This white paper explains the different pieces to consider when implementing E9-1-1 and suggests best options on simplifying the process.
6/22/2012 5:42:33 PM
Using a private cloud platform has transformed the economics of how we deliver services and also opened up the opportunity to offer higher-value services. We used to offer web hosting services on dedicated and virtualized servers. But, even in virtualized environments, I would need separate machines for each individual task and for different operating systems. The CA 3Tera AppLogic platform gives me a lot more flexibility.
Cloud Luminary 2
6/22/2012 5:41:16 PM
Three years ago, one of the developers on David Guthrie’s team was working on a new messaging application. He was really frustrated with how long it was going to take to procure and provision the resources he needed for a test bed, and how long he knew it would take to make any changes if he found through the testing process that he needed more CPU or more memory to deliver better performance. So, he went looking for a better solution.
The Arrival of Cloud Thinking
6/22/2012 5:39:19 PM
Much is being made of the “the cloud.” The money it will save. The agility it will bring to computing. What is less obvious is how IT departments are actively employing cloud services today. How they are reacting to both public and private cloud initiatives. What it will mean over the next couple of years for IT decision makers and implementers. To examine these questions, a study of IT professionals was conducted in North America and Europe to understand their perceptions and plans for cloud computing.
6/22/2012 5:37:46 PM
Transitioning a web system is a big undertaking and not something to be taken lightly. DonorsChoose.org is a website where public school teachers post their best ideas for classroom projects that their schools can’t afford. Donors browse the projects, find ones that inspire them and help bring them to life with their credit card. After a project is fully funded, we purchase all the materials, ship them to the classroom and then the donors receive a thank you back from the classroom in the form of digital photos and thank you cards.
Enliven conversations with Video
6/18/2012 9:40:47 AM
Today we talk with or message nearly anyone at any time. Smartphones
have freed us from fixed locations and bulky computers. The Internet, highbandwidth
networks and thousands of applications promise to enhance our
interactions and improve productivity. But, despite these milestones, most
conversations remain substantially unchanged.
How do we take conversations to the next level? How do we make them more
personal and meaningful? And how do we discern the nuances and subtleties
we experience in face-to-face conversations?
We meet these challenges by enlivening conversations with video. Networks
are capable of optimal video delivery, people are increasingly receptive to
video technologies and powerful video-capable devices abound. The time
is right to engage in a new conversation enlivened by video.
A Market-Leading Secure, Scalable Cloud Service – Autonomy LiveVault®
1/26/2012 11:15:33 AM
Today, more and more organizations are moving to a cloud backup solution in order to lower costs and reduce the administrative overhead of managing the server backup process. Read this Product Brief and see how Autonomy’s LiveVault can help organizations of all sizes to reduce costs and risks to data protection.
Meaning Based Data Protection
1/26/2012 11:13:29 AM
There are many data protection solutions in the market, learn how Meaning Based Data Protection solutions from Autonomy can differentiate you from your competition.
go from 200 servers to 10, while approaching 100% uptime
12/23/2011 9:47:49 AM
Cloud Accelerators are cloud service providers who are showing enterprises and SMBs the way to realize value from cloud computing, and showing other MSPs how they can build margin by offering a range of cloud-based services. In this executive Q&A, Cloud Accelerator and Bird Hosting CEO Michael Wallace discusses how a turn-key private cloud platform has transformed his business, how Bird Hosting has improved its environmental footprint, and more.
Can you deploy a new application in days rather than months?
12/23/2011 9:46:26 AM
Cloud Luminaries are cloud service providers who are showing enterprises and SMBs the way to realize value from cloud computing, and showing other MSPs how they can build margin by offering a range of cloud-based services. In this executive Q&A, Cloud Luminary and PGi CTO David Guthrie discusses how the cloud computing platform helped his company scale up immediately by getting his applications running efficiently in a matter of days, rather than months.
Arrival of Cloud Thinking
12/23/2011 9:44:49 AM
Much is being made of the "the cloud." The money it will save. The agility it will bring to computing. What is less obvious is how IT departments are actively employing cloud services today. How they are reacting to both public and private cloud initiatives. What it will mean over the next couple of years for IT decision makers and implementers. To examine these questions, a study of IT professionals was conducted in North America and Europe to understand their perceptions and plans for cloud computing. The study finds that enterprises are active in the cloud, and their virtualization efforts are contributing to broader "cloud thinking." As a result, the cloud is coming of age within large organizations and aligning IT decision makers and implementers around a cloud computing platform.
Rating Services in the Cloud - A Cloud Rating Strategy for & "Greenfield" Mobile Operators and MVNO's
12/7/2011 4:53:19 PM
In the highly competitive small-to-medium mobile communications market, it is imperative that carriers and operators are able to quickly package, promote, and deploy new and innovative communication services based upon their unique operational requirements – and do this with minimal investment.
Operators in smaller markets, especially new or “Greenfield” operators, struggle to provide features and services that are commonplace in larger mobile markets. One key reason for this seeming disparity is that traditional full-featured solutions are generally designed for a much larger subscriber base, and include equipment and levels of redundancy in both hardware and software beyond the budget capabilities of smaller operators and MVNO’s. These traditional systems are cumbersome, offer little flexibility, are cost prohibitive, and require intensive support resources.
The following whitepaper will explore a different technological approach which mobile operators can leverage to provide a truly full-featured solution at a greatly reduced cost, thereby enhancing the subscriber experience, and becoming far more competitive in their market.
4 Trends Changing the IVR Landscape
7/5/2011 8:57:12 AM
The following whitepaper discusses the 4 trends changing the IVR landscape, including:
• Spoken word replacing button presses - a direct fallout of the ongoing trend from proprietary touch tone-based IVRs to VoiceXML-based IVRs
• The rise of SIP (Session Initiation Protocol) Telephony - more precisely, the rise of SIP-based VoIP (Voice over IP) telephony has given birth to pure software IVR platforms that run on standard servers (no expensive telephony cards required)
• Commoditization of Media Gateways - enabling the shift from TDM-based IVRs to Media Gateways coupled with SIP/VoIP software only IVRs
• Hosted solutions - the shift from on site enterprise IVRs to 3rd party service providers
Mobile Bill Shock: Leveraging FCCRegulations to Enhance the Subscriber Experience and Create Stronger Subscriber Loyalty
5/9/2011 11:10:00 AM
“With the advent of smartphones and the subsequent rise of the consumption of data and roaming services by mobile subscribers, mobile operators have been faced with the task of providing transparent billing for these services. With the wave of consumers demanding advanced data and roaming services, operators have struggled with finding efficient means for the billing and rating of these services. This has led to an increase in customer Bill Shock when receiving unexpectedly high data and roaming bills, as well as attracted the attention of regulatory agencies looking to establish protections in order to deflect cases of Bill Shock. The following paper will explore the various avenues mobile operators can leverage to provide greater billing transparency, enhance the subscriber experience, and create stronger subscriber loyalty.”