White Paper Library
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IBM SmartCloud Solutions: Software as a Service
4/4/2013 11:10:38 AM
IBM SmartCloud Solutions enables organizations to execute business processes, analytics and applications as a service, and then realize cloud benefits by accelerating the time to market of these solutions and the transformation they bring. These solutions enable clients to reduce risk and capital investment, as well as the burden on IT resources, with instant and ongoing scalability to help them stay one step ahead of the market.
IBM SmartCloud for Social Business Mobility
4/4/2013 11:08:33 AM
The growing mobile workforce expects to connect to the corporate network anytime, anywhere and using any mobile device. As the number of mobile employees continues to grow, enterprises of all sizes need smart mobility cloud solutions that reduce costs, increase control and mitigate security risks. Combining the power of cloud computing with the freedom and functionality of mobile devices can give enterprises access to a wide range of key benefits, including increased reliability, real-time updates and access to applications that embrace and cultivate the spirit of collaboration and community—both internally and externally—while delivering outstanding return for the time invested.
IBM SmartCloud Engage Security
4/4/2013 11:04:50 AM
SmartCloud Engage is an integrated suite of collaboration tools that combine your business social network with web conferencing and collaboration capabilities, like file storing and sharing, instant messaging and activity management. SmartCloud Engage provides essential collaboration services, leveraging IBM’s unique position as a world-renowned security leader and trusted partner.
Security is a competitive differentiator for SmartCloud Engage. SmartCloud Engage business-ready security is based on a deep understanding of security and privacy best practices in IBM. Our security controls provide privacy and controlled authorization to sensitive information while enabling business operations. Engage protects our customers’ information through governance, tools, technology, techniques, and personnel.
The Forrester Wave™: Cloud Strategies Of Online Collaboration Software Vendors, Q3 2012
4/4/2013 11:03:05 AM
In Forrester's 38-criteria evaluation of the cloud strategies of online collaboration software vendors, we identified eight significant collaboration services providers — Box, Cisco Systems, Citrix Online, Google, IBM, Microsoft, salesforce.com, and Yammer — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria for constructing an online collaboration service and where they stand in relation to each other. Given the relative immaturity of this market and the nature of client questions about it, Forrester chose to evaluate the overall strategies of these providers across criteria like global footprint, service-level agreements, mobile support, enterprise readiness, and more. This report and associated Excel model highlight the key criteria CIOs and their staffs should evaluate when looking at prospective providers of online collaboration services.
Social Business in the Cloud
4/4/2013 11:01:13 AM
Deepen your customer relationships. Drive operational effectiveness. Optimize your workforce. Read this solution brief to see how using IBM SmartCloud for Social Business services to become a social business can help your organization simplify, speed up and enhance interactions in practically all areas of the business.
M2M for Industrial Remote Asset Monitoring
4/4/2013 8:56:26 AM
This paper explores how M2M can change how companies manage and maintain widely distributed industrial equipment, resulting in better equipment uptime, dramatically lower servicing costs, and even the ability to offer entirely new commercial and pricing models. This paper is intended for industrial equipment manufacturers that service the equipment they sell, but it’s also relevant for any organisation that has an extensive estate of equipment to maintain.
Real-time Data from Remote Machines
4/4/2013 8:54:26 AM
The potential of M2M communications is almost unlimited: applications include fleet and asset tracking; smart metering; industrial, building and home automation; improved security, and more. This paper explores the key business drivers behind M2M wireless communications ,the different hardware, software and communications elements involved, and describes how to introduce M2M technology effectively on a global scale.
5 most common mistakes people make when selecting a business phone system.
2/26/2013 11:46:10 AM
The phone allows your business to flourish. It's your lifeline to the outside world and is critical to the image you project to customers. You need to ensure that the system you choose is reliable and adaptable to the changing needs of your growing business. This white paper outlines the 5 most common mistakes people make when selecting a business phone system. Find out how you can avoid making these mistakes.
TRUSTe recognized RingCentral’s cloud-based business phone system as a top option.
2/26/2013 11:44:43 AM
TRUSTe, a leading online privacy provider, was in the process of moving offices and in search for a hosted phone system. This case study examines how TRUSTe recognized RingCentral's cloud-based business phone system as a top option. Find out how TRUSTe is now able to manage the system from anywhere and is experiencing 50% time savings.
Benefits of adopting cloud-based telephony over on-premise solutions.
2/26/2013 11:43:02 AM
Have you thought about using a cloud-based solution for your business? Many businesses are now choosing cloud-based solutions due to greater flexibility, lower operating costs and ease of implementation. Read on to learn about one management company's move to a cloud-based phone system and the benefits that were gained.
The Broadening of Contact Center Horizons
2/26/2013 9:56:19 AM
Savvy executives recognize that effectively utilizing their contact center technology and human resources can mean the difference between being a market leader and just being one of the pack. In this paper, The Broadening of Contact Center Horizons, we’ll look at how investing in the right contact center solution can help transform your enterprise and enhance your business outlook.
When Machines Talk to Machines: M2M deployment can make your business systems smarter
2/19/2013 4:22:10 PM
This paper explores the rapid emergence of M2M technologies, the factors that are driving the rapid adoption of M2M, potential implementation challenges and key considerations, and the key areas in which businesses and organizations can take advantage of M2M to make better and more effective decisions more rapidly.
Capture the Customer Experience with Web-based Solutions to Record, Search, and Analyze Conversations Between Customers and Agents
2/6/2013 2:55:34 PM
Call recording and speech analytics applications help businesses gain and maintain an edge by delving deeper into the key challenges faced by contact centers and customer service departments (both in-house and outsourced).
Read how companies can create customizable content searches that automatically monitor audio recordings of conversations and provide access to invaluable information contained within customer interactions. Learn how to use this knowledge to achieve business goals of increased customer satisfaction, added revenue, quality compliance and greater workplace efficiency.
Beyond Call Recording and Quality Assurance: How Businesses are Using Speech Analytics to Close Critical Knowledge Gaps
2/6/2013 2:54:17 PM
Business owners and managers are realizing that the conversations taking place every day between their employees and customers hold much more valuable information than previously understood, and which traditional call recording alone cannot provide. Read how companies are accessing in-depth business intelligence contained within these daily conversations using advanced, cloud-based call recording and speech analytics technology to gain direct insight into their customers’ experiences to:
1. Improve the customer experience
2. Optimize internal processes
3. Identify cost saving opportunities
4. Collect competitive and market intelligence
Your Gateway to a better 2013
Internet Telephony Magazine
1/3/2013 2:53:11 PM
Learn how your company can adapt to and embrace the latest in networking technology and communications capabilities without heavy upfront costs.
Sangoma delivers gateways and transcoding devices that enable traditional service providers to better compete with the cablecos and mobile broadband providers of the world.
On the enterprise side, Sangoma is helping businesses more easily and affordably adopt the popular Microsoft Lync unified communications platform by providing them with integrated PSTN gateways and their new Lync Express, the only all-in-one Lync Server appliance with a built-in VoIP gateway.
See how your business can get the latest and greatest technologies… without breaking the bank. Download this supplement from INTERNET TELEPHONY now.
An Inside Look Into How Groupon Does Support
11/21/2012 10:48:13 AM
Groupon is one of the most impressive business stories in recent memory with its explosive growth in customers and revenue. On average, Groupon’s customer support agents field 15,000 tickets per day. Download this whitepaper to learn how Groupon was able to quickly set up their customer support department to keep its 25 million+ customer base happy using Zendesk.
How To Support Your Customers with Twitter
11/21/2012 10:44:12 AM
Today, customers are engaging with brands through multiple channels including email, voice, online chat, forums, knowledge bases and social networks. In fact, each month almost 20 percent of people who use Twitter are seeking customer support from a business. Download this white paper to learn how to quickly integrate Twitter into your support department, streamline your whole customer service experience and bolster your team’s effectiveness.
Guide to Multi-Channel Customer Support
11/21/2012 10:40:22 AM
Gone are the days when a customer could only communicate to your business through one-to-one channels like mail, the phone, or in person. The conversations around your business and your customers are happening in greater numbers across an increasing number of communication channels every year. Download this white paper to learn more about the benefits and best practices for offering multi-channel support, as well as leveraging a fast mobile platform within your support team.