White Paper Library
TMCnet has created this new service to help you with the tasks of research and analysis in hopes to increase your productivity. Using more simplified searchcriteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.
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Federated Knowledge Supercharges Field Service Operations - A Case Study
3/14/2013 2:29:14 PM
With a rapidly expanding portfolio of high-tech products in an industry locked in a mad dash with Moore’s Law, Tokyo Electron’s field service team needed a next-generation solution to speed the identification and retrieval of critical engineering and service information from a growing and highly decentralized global knowledge infrastructure. Learn why they selected Coveo and how the advanced enterprise search technology injects existing knowledge into their support operations, from across a variety of repositories, database applications and geographies to reduce repair times and improve customer retention.
Getting Actionable Customer Insight with Coveo for Salesforce - A Case Study
3/14/2013 2:28:20 PM
Rembrandt & MBO, leading corporate finance advisors backed by Rabobank, wanted to give their users the ability to instantly find highly relevant, consolidated customer information — including communication histories, similar and related information. Learn why they turned to Coveo for Salesforce to inject this critical customer- and case-related knowledge from anywhere into their Salesforce UI and how the technology has given them a competitive edge.
Biscom Secure File Transfer Architecture and Overview
3/5/2013 10:43:16 AM
Biscom's secure file transfer architecture and overview whitepaper describes how secure file transfer provides an easier, more secure and robust method to transfer any size or type of file and to securely collaborate within workgroups. The whitepaper includes sections on:
• Sharing confidential and large files
• Support for web interfaces, mobile devices, and workflows
• Issues with email, FTP, and mobile devices when sending files
• How secure file transfer works
• Secure collaboration
• Architecture, data security, and deployment options
• Multiple Instances
5 most common mistakes people make when selecting a business phone system.
2/26/2013 11:46:10 AM
The phone allows your business to flourish. It's your lifeline to the outside world and is critical to the image you project to customers. You need to ensure that the system you choose is reliable and adaptable to the changing needs of your growing business. This white paper outlines the 5 most common mistakes people make when selecting a business phone system. Find out how you can avoid making these mistakes.
TRUSTe recognized RingCentral’s cloud-based business phone system as a top option.
2/26/2013 11:44:43 AM
TRUSTe, a leading online privacy provider, was in the process of moving offices and in search for a hosted phone system. This case study examines how TRUSTe recognized RingCentral's cloud-based business phone system as a top option. Find out how TRUSTe is now able to manage the system from anywhere and is experiencing 50% time savings.
Benefits of adopting cloud-based telephony over on-premise solutions.
2/26/2013 11:43:02 AM
Have you thought about using a cloud-based solution for your business? Many businesses are now choosing cloud-based solutions due to greater flexibility, lower operating costs and ease of implementation. Read on to learn about one management company's move to a cloud-based phone system and the benefits that were gained.
The Broadening of Contact Center Horizons
2/26/2013 9:56:19 AM
Savvy executives recognize that effectively utilizing their contact center technology and human resources can mean the difference between being a market leader and just being one of the pack. In this paper, The Broadening of Contact Center Horizons, we’ll look at how investing in the right contact center solution can help transform your enterprise and enhance your business outlook.
When Machines Talk to Machines: M2M deployment can make your business systems smarter
2/19/2013 4:22:10 PM
This paper explores the rapid emergence of M2M technologies, the factors that are driving the rapid adoption of M2M, potential implementation challenges and key considerations, and the key areas in which businesses and organizations can take advantage of M2M to make better and more effective decisions more rapidly.
Capture the Customer Experience with Web-based Solutions to Record, Search, and Analyze Conversations Between Customers and Agents
2/6/2013 2:55:34 PM
Call recording and speech analytics applications help businesses gain and maintain an edge by delving deeper into the key challenges faced by contact centers and customer service departments (both in-house and outsourced).
Read how companies can create customizable content searches that automatically monitor audio recordings of conversations and provide access to invaluable information contained within customer interactions. Learn how to use this knowledge to achieve business goals of increased customer satisfaction, added revenue, quality compliance and greater workplace efficiency.
Beyond Call Recording and Quality Assurance: How Businesses are Using Speech Analytics to Close Critical Knowledge Gaps
2/6/2013 2:54:17 PM
Business owners and managers are realizing that the conversations taking place every day between their employees and customers hold much more valuable information than previously understood, and which traditional call recording alone cannot provide. Read how companies are accessing in-depth business intelligence contained within these daily conversations using advanced, cloud-based call recording and speech analytics technology to gain direct insight into their customers’ experiences to:
1. Improve the customer experience
2. Optimize internal processes
3. Identify cost saving opportunities
4. Collect competitive and market intelligence
Your Gateway to a better 2013
Internet Telephony Magazine
1/3/2013 2:53:11 PM
Learn how your company can adapt to and embrace the latest in networking technology and communications capabilities without heavy upfront costs.
Sangoma delivers gateways and transcoding devices that enable traditional service providers to better compete with the cablecos and mobile broadband providers of the world.
On the enterprise side, Sangoma is helping businesses more easily and affordably adopt the popular Microsoft Lync unified communications platform by providing them with integrated PSTN gateways and their new Lync Express, the only all-in-one Lync Server appliance with a built-in VoIP gateway.
See how your business can get the latest and greatest technologies… without breaking the bank. Download this supplement from INTERNET TELEPHONY now.
Why You Need an Intelligent File Transfer Solution
12/12/2012 9:57:17 AM
Email is the default file transport system in most organizations: an Osterman Research survey found that nearly one-third of emails contain attachments and 95% of the information that flows through email systems in the typical organization is
Secure Information Exchange in an Unsecured World
12/12/2012 9:55:19 AM
Ask a group of office workers how they would send a file securely from one person to another (with the recipient being able to easily receive and view the file), and the likelihood is that they will not know how to accomplish that task. With current federal and state mandated compliance regulations, and additional concerns about protecting personal privacy, it is becoming increasingly important to send information, data, and files securely. It is not uncommon practice today for many companies to send confidential or sensitive information, files, and data across a medium that is insecure – namely email, FTP, and the Web – technologies that were not designed to address security or robust reporting requirements. Worse still, even with the proper technology and tools in place, complexity and lack of proper training can render those tools useless. Businesses and consumers alike realize the need to adopt and embrace easily understandable and usable technologies that minimize the threat of accidental exposure of sensitive information.
Understanding and Selecting the Right Secure File Transfer Solution for your Organization
12/12/2012 9:53:20 AM
Any investment in a security-centric application that involves sending confidential information outside an organization’s borders must be vetted from both a business as well as a technology perspective. The goal of this document is to help educate both the business and technology decision makers by:
• Examining the challenge of sending and sharing large or confidential files with external parties
• Illustrating the benefits of a secure file transfer (SFT) solution
• Outlining the various aspects and implications of introducing SFT technology into an organization’s existing processes and infrastructure
• Identifying key issues and questions that need to be addressed in order to maximize the advantage of a SFT deployment
Global M2M Fleet and Asset Management
12/10/2012 10:42:10 PM
Even though it’s only five years since M2M first made an impact in the global transportation sector, it’s becoming the mainstay of transport operations where freight needs to be delivered rapidly across continents to multiple locations and arrive in optimum condition. Vodafone provides a range of M2M solutions for the transport and logistics sector, including an optimised roaming model for international fleet management, time to market advantages for multi-national deployment, and a central point of control for quality and managed connectivity.
An Inside Look Into How Groupon Does Support
11/21/2012 10:48:13 AM
Groupon is one of the most impressive business stories in recent memory with its explosive growth in customers and revenue. On average, Groupon’s customer support agents field 15,000 tickets per day. Download this whitepaper to learn how Groupon was able to quickly set up their customer support department to keep its 25 million+ customer base happy using Zendesk.
How To Support Your Customers with Twitter
11/21/2012 10:44:12 AM
Today, customers are engaging with brands through multiple channels including email, voice, online chat, forums, knowledge bases and social networks. In fact, each month almost 20 percent of people who use Twitter are seeking customer support from a business. Download this white paper to learn how to quickly integrate Twitter into your support department, streamline your whole customer service experience and bolster your team’s effectiveness.
Guide to Multi-Channel Customer Support
11/21/2012 10:40:22 AM
Gone are the days when a customer could only communicate to your business through one-to-one channels like mail, the phone, or in person. The conversations around your business and your customers are happening in greater numbers across an increasing number of communication channels every year. Download this white paper to learn more about the benefits and best practices for offering multi-channel support, as well as leveraging a fast mobile platform within your support team.