White Paper Library
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Training Secrets of Effective Organizations
Impact Learning Systems
9/3/2014 5:26:43 PM
Training in organizations is only as effective as the before, during, and follow-up initiatives that support the training materials. In this presentation, learn how to make training more effective by creating a supporting plan that prepares employees for the training, and that reinforces the training curriculum. Additionally, you’ll get insights into how adults learn most effectively, and you’ll learn how to make training engaging and fun for your employees.
It Starts with Reliable Quality Interaction Recording
9/2/2014 1:24:18 PM
Interaction recording is the first step in the process to evaluate and improve customer service, increase quality, optimize a workforce, or ensure regulation compliance. However, in most cases it is the least discussed product when contact centers are considering workforce optimization solutions.
The Power of One: Vodafone Pulls It All Together to Make M2M Work
8/26/2014 2:38:19 PM
M2M is one of Vodafone’s key strategic growth initiatives, through which it delivers end-to-end M2M solutions including connectivity, integrated terminals, and applications in partnership with more than 50 M2M ecosystem partners.
M2M Evolution recently interviewed Andrew Morawski, Head of M2M Americas at Vodafone, about Vodafone’s effort to accelerate M2M adoptions, to learn more.
The GetWireless Advantage
8/26/2014 2:36:20 PM
GetWireless is a value-added distributor of cellular-based solutions. It prides itself on its experience, integrity, and knowledge, all of which the company says enables it to provide an unmatched level of customer service. M2M Evolution magazine recently spoke with GetWireless CEO Brian Taney to get the details.
9 Essential Productivity Tools for Inside Sales Teams
8/26/2014 2:34:40 PM
Improving inside sales efficiencies allows companies to better manage, nurture and convert leads while improving productivity and ROI.
Today, inside sales success requires a software-based platform that:
• Simplifies how inside sales teams work and collaborate
• Makes it easier for sales managers to set goals, track results and make informed decisions.
Download this complimentary report from VanillaSoft to discover nine essential tools that Inside Sales teams need in order to improve productivity and take inside sales efforts to the next level.
4 Ways Queue-Based Lead Management Is Shaping The Inside Sales Industry
8/26/2014 2:31:43 PM
Inside sales is reportedly growing 300% faster than outside sales. Companies looking to leverage inside sales teams to their fullest require lead management platforms instead of traditional, list-based CRM systems. This complimentary report from VanillaSoft reviews the ways that a queue-based lead management solution provides a competitive advantage to inside sales organizations compared to those using list-based systems.
Download this white paper to learn how inside sales leaders are improving productivity, list penetration, management control, and speed to lead with queue-based lead management solutions.
3 Essentials Guide to the 21st Century Conference Room
8/22/2014 12:54:25 PM
The huddle room is the heart of any office. It's where collaboration happens and where great ideas are formed. So equipping the meeting space for optimal performance is important. But what's essential, and what's optional? How can you outfit your huddle room now, so that it won't need an upgrade next year? And how do you do this on a tight budget?
The Five Pitfalls to Avoid Before Implementing BPM Software
8/15/2014 1:58:47 PM
5 pitfalls to keep in mind before implementing BPM software - One: Adaptability is highly important for the success of any new system. Two: Choose a user friendly system to avoid getting employees frustrated by a complicated structure. Three: Don't allow hard coded solutions to delay your goals. Four: Training resources need to be easy to learn to avoid user acceptance to drop. Five: Avoid purchasing a product that lacks richness in functionality.
Smart Mobile Apps Empower Business Executives on the Go
8/6/2014 9:39:36 AM
This white paper describes three executives and their challenges in the modern and mobile workplace when using email and excel files for project management. These executives needed an agile technology solution to improve collaboration, speed up decision making, and enable mobile workers. The business solution includes a flexible BPM solution and fully tailored mobile apps that drive significantly improved accuracy, productivity and compliance.
How a Security Operations Center Can Support IT Governance
7/25/2014 6:17:53 AM
All companies have a need for a Security Operations Center (SOC) to be run in an efficient and proper manner. These duties include everything from the general best practices to the allocation of resources within certain job functions. This paper investigates the five domains of IT Governance associated with a SOC and how those domains have sub domains which delve deeper into the actual roles. As the IT world changes so do the responsibilities of a SOC, as a result the creation of SOC 2.0 is changing what work gets done and how it is performed.
Tighten Up the Supply Chain and Reduce Costs with SAP® Inventory Manager
7/22/2014 3:57:04 PM
With the SAP® Inventory Manager mobile app, warehouse clerks, maintenance engineers, and field service technicians alike can be confident of having the mission-critical parts, tools, and materials they need to get the job done. Speed up cycle counts, transfers, issues, and receipts, and keep a handle on your carrying costs.
Optimizing Fiori for Mobile Users
7/22/2014 3:50:17 PM
SAP Fiori is the New User Experience (UX) for SAP® Software. SAP Fiori Brilliantly Provides the User Experience Foundation for Every Type of User. We Are Introducing an Option for Our Customers to Enjoy SAP Fiori with a Premium Mobile App Experience.
5 Things Every Workplace Should Consider As They Cope With Enterprise Mobility
7/22/2014 3:45:43 PM
BYOD - Bring Your Own Device - is currently one of the most frequently discussed issues in enterprise mobility. Although often used as a synonym for The Consumerization of Information Technology, BYOD and CoIT are two distinct, albeit highly overlapping trends.
This document is meant to provide organizations an alternate approach - through five simple steps - for developing a holistic end-to-end mobile strategy that embraces the undeniable benefits of CoIT to employees all-the-while mitigating the risks and concerns IT departments have from allowing employees to bring their own devices into the workplace.
Secure Mobile Devices, Apps, and Content with Cloud-Based Management Solutions
7/21/2014 3:30:25 PM
Manage enterprise mobility and cost effectively with cloud-based solutions from the SAP® Mobile Secure portfolio. Solutions include the SAP Afaria® mobile device management solution, the SAP Mobile App Protection solution by Mocana for Mobile App security, and the SAP Mobile Documents solution for secure mobile content. This comprehensive offering gives you the power to manage your mobile workforce without the complexity and expense of an on-premise installation.
The '5 Ps' of Digital Asset Hosting
Host in Ireland
7/14/2014 10:55:12 AM
Host in Ireland is an industry-led initiative with the goal and purpose to promote Ireland as an optimum location to host digital assets. By understanding the key concerns of companies, particularly in the U.S., the initiative proposes clear and comprehensive, timely and accurate information for companies seeking to expand their presence by considering Ireland to host their digital assets. This is all made possible by Ireland's extensive benefits rooted in the '5 Ps' of digital asset hosting.
Mobile Content and Document Management Best Practices and Decision Checklist: Enterprise-Grade Solutions Give IT Much-Needed Security and Control Over Company Content
7/8/2014 2:48:22 PM
A typical executive will store her business group’s budget, product road map, customer database, and dozens of presentations, Word docs, and spreadsheets on her mobile phone, tablet, or laptop. Accessing, sharing, and updating her mobile work content is status quo. That’s how she and her peers stay productive. What she probably doesn’t realize is that the business content she’s taking into airports, client sites, doctor offices, restaurants, and home is a ticking time bomb.
Simplify the Software Experience on Any Device with Consumer-Style Apps
7/8/2014 2:23:04 PM
The way people work, consume content, and experience technology to get things done is rapidly changing. There are growing expectations and demands in the workplace for consumer-friendly interfaces. SAP is redefining how business users perform daily tasks by creating a more intuitive format and user experience – similar to the way they interact with technology in everyday life.
The Urgent Need for Agility in Optical Networks
6/10/2014 4:51:13 PM
The following articles look closely at Agile Optical Networking and the technologies and solutions needed to transform optical networks from 100G to 200G, 400G and beyond. (add to ebook feature box on NGC homepage)